- Own and maintain the product backlog, ensuring tickets are clearly defined, prioritized, and kept up to date.
- Act as the main point of contact for product-related issues, bugs, and improvement requests coming from Client Relations and internal teams.
- Triage, analyze, and prioritize issues based on impact, frequency, urgency, and scale incidents to the engineering team.
- Track recurring issues, documenting patterns, frequency, and impact over time.
- Collaborate closely with Product Managers to support roadmap execution and backlog prioritization.
- Communicate clearly and proactively with internal stakeholders regarding ticket status, priority changes, and known issues.
- Monitor product performance and flag anomalies, risks, or unexpected behavior.
- Regularly review and test product flows to ensure stability and a smooth user experience.
- Prepare and share weekly reports summarizing main issues, recurring problems, trends, and recommended actions.
- Support agile ceremonies and day-to-day product operations as needed.
Requirements
- Early Career Product Professional: 1–2 years of experience working directly with a Product team (e.g., Product Ops, Business Analyst, or Associate PM).
- Investment Enthusiast: A proven experience or a strong personal interest in investments and financial markets.
- Tool Savvy: Hands-on experience with Jira (or similar tracking tools), Figma, and product analytics platforms like PostHog or Mixpanel.
- Analytical Thinker: Ability to identify trends and insights from both hard data and qualitative user feedback.
- Exceptional Organizer: Strong attention to detail with the ability to manage multiple threads of work in a fast-paced, evolving environment.
- Compelling Communicator: Excellent written and verbal skills, with the ability to translate technical issues into business impact for various stakeholders.
- Growth Mindset: A proactive self-starter with a deep curiosity to learn new product management frameworks and techniques.
- Location: Must be based in Dubai, this is an on-site role.
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What We Do
SmartCrowd | The Easiest Way to Invest in Dubai's Real Estate SmartCrowd holds the key to unlocking the Dubai real estate market for everyday investors. Now, you can build a diversified investment property portfolio through our award-winning platform with a minimum investment of just AED 500. Real estate investing has never been this transparent, convenient, and hassle-free. Learn more about how you can generate secondary income: Our achievements within the FinTech space include: - Winner of “Accenture Innovation Awards” - Winner of the Sharjah Entrepreneurship Festival - Winner (2nd place) in SmartDubai’s Global BlockChain Challenge hosted by SmartDubai - Selected as 1 of 4 start-ups to present at the 13th World Islamic Forum - Selected as 1 of 12 Fintech start-ups selected to be in the DIFC Fintech Hive accelerator *Smart Crowd Limited (SmartCrowd) is regulated by the DFSA.
