Associate Principal, Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As an Associate Principal, Health Plan Strategic Account Services, you will play a pivotal role in driving the success of our Payer Solutions by leading strategic initiatives, managing strategic client relationships, and guiding cross-functional teams. This position requires a combination of strong leadership, deep industry knowledge, and technical acumen to help our payer clientele optimize their technology processes while supporting the company’s growth objectives.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Deliver Exceptional Service: Work with high-profile, complex payer/health plan clients and make a significant impact.
• Collaborate with C-Suite Executives: Work closely with C-Suite Executives to drive strategy and influence key decisions.
• Collaborative and Fun Team: Join a team that values collaboration, enjoys working together, and knows how to have fun along the way.

To be qualified for this position you:

• Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field (Master’s preferred).
• Minimum 7 years of experience in the healthcare technology field, or a related field.
• Deep payer/health plan expertise.
• Proven track record in SaaS solution delivery, client management, and team leadership.
• Strong understanding of healthcare regulations, and compliance.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficient in project management methodologies and tools.
• Familiarity with automation tools, analytics platforms, and healthcare IT systems.
• Proven track record in meeting and exceeding performance targets.

You will set yourself apart with:

• Strong Payer Experience: Leverage your expertise in the payer/health plan space to build and maintain strong client relationships.
• Healthcare Technology Experience: Utilize your knowledge and experience in healthcare technology to drive success and innovation.
• Proven Impact on NPS Scores: Showcase your ability to positively impact Net Promoter Scores and enhance client satisfaction.

You will be:

• Strategic Execution: Develop and execute strategies for deploying Availity solutions to meet client needs and drive success.
• Executive Relationships: Develop strong relationships with C-suite executives and align solutions with strategic objectives.
• Ownership and Impact: Create and own a Strategic Account plan and any risk mitigation plans, ensuring our financial success.
• Market Share Growth: Identify opportunities within existing accounts and close deals to expand our market share.
• Product Recognition: Value and promote the recognition of Availity products and services.
• Client Satisfaction: Serve as the primary strategic contact for key clients, ensuring their satisfaction and engagement.
• Frequent Engagement: Maintain regular and meaningful engagement with clients to build strong relationships.
• Annual Reviews: Host Quarterly/Annual Business Reviews with the client to evaluate current ROI.
• Expert Guidance: Provide expert guidance and industry insights to clients to drive better outcomes.
• Industry Trends: Stay abreast of trends, regulations, and best practices in the healthcare industry.
• Product Enhancements: Provide insights to guide product enhancements and inform company strategy.
• User Group Meetings: Participate in Availity-sponsored User Group Meetings and Conferences to network and learn.
• Client Relationships: Align and maintain multiple client relationships across product streams.
• Escalation Management: Co-manage escalations and advocate internally for client priorities.
• Status Updates: Provide regular status updates on key accounts to keep stakeholders informed.
• NPS Management: Manage the NPS stakeholder process to enhance client satisfaction.
• Executive Presentations: Prepare executive-level presentations and strategic recommendations.
• Innovative Culture: Foster a culture of innovation, collaboration, and excellence within the team.
• Cross-Functional Collaboration: Collaborate closely with Sales, Product, and Marketing teams to drive success.
• Results Oriented: Effectively meet and exceed sales targets.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Peer Panel Video Interview
• Video Interview with VP, Strategic Account Services

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers