We are currently seeking a proficient, customer and process oriented ServiceNow lead to join our team to begin an exciting and ambitious career with Aristocrat.
The incumbent will be responsible for solutioning, design, leading development and BAU for ServiceNow HRSD module while collaborating with HRSD product owner and other business users. The HRSD application is heavily used by P&C (People & Culture) team globally and is business critical.
What You Will Do:
Collaborate with HRSD product owner, development team, business users and ServiceNow support.
Discuss, analyze and estimate requirements for projects and continual improvements.
Lead design and developments of balanced solutions for ServiceNow HRSD module using Agile methodology.
Provide support for technical issues/ bugs and fulfill service requests.
Follow change control procedures for production deployment.
Assist in testing efforts related to ServiceNow platform upgrade.
Stay ahead of Aristocrat’s utilization of ServiceNow and changes to it due to upgrades.
What We Are Looking For :
Bachelor’s degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to optimally perform the key accountabilities of the job required.
Minimum 10+ years of experience in ServiceNow platform development, configuration and support and 4+ years in solutioning of sophisticated requirements, workflows and automations.
Overall 10-14 years of IT experience.
Significant hands-on experience in HRSD applications (Case Management, Employee Relations, Employee Document Management) and Employee Center.
Proficiency with Scripting in ServiceNow involving Glide APIs, JavaScript, Business Rules, Client Scripts, UI Policies, UI Pages, Script Includes, UI Actions and Access Control Lists (ACLs).
Experience with providing functional and technical support to business with ServiceNow Support.
Testing background with proven ability to analyze, address, and resolve issues
Excellent knowledge of ServiceNow Best Practices.
Superior communication and partnership skills for effective collaboration with multi-functional teams and customers.
Solid grasp of ITSM module.
Experience defining and delivering using Agile/ Scrum methodology.
Skill in prioritizing and implementing tasks in a fast-paced environment.
Self motivated with keen attention to detail.
Ability to cross-train team members.
Open to learn new technologies / ServiceNow modules.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist – HR (CIS - HR).
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NoneAdditional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Top Skills
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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