The Role
As a Podcast Success Associate, you will onboard podcasters, assist with technical issues, and help grow their subscriptions through excellent customer support and resource creation.
Summary Generated by Built In
About the Role
At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We’re looking for a Podcast Success Associate to join our small, high-impact team and work directly with creators shaping the future of podcasting.
You’ll guide new partners through onboarding, help them launch, and support their subscription growth. Along the way, you’ll gain unique insight into the strategies behind some of the most successful premium podcasts in the world.
What You’ll Do
- Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
- Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
- Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
- Share partner insights with our product and engineering teams to make our tools even better
- Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
- Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
- Help publishers migrate their offerings and subscribers from competing platforms
Must-haves
- 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
- A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
- Excellent written and verbal communication skills
- A problem-solving mindset: resourceful, curious, and eager to learn
- Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
- An interest in using A.I. tools to help scale a fast-growing company
Nice to have
- Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations
- Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters)
- Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy
- Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy)
- Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.)
- Experience working with engineers, product teams, and Agile planning frameworks
Why Supporting Cast
- Help leading publishers and independent podcasters make great work on their own terms
- Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed.
- Be part of the open podcast and open subscription movement, where publishers own their future
- Help shift podcasting toward a revenue model that rewards quality and builds loyal communities
- Enjoy competitive salary and benefits in a remote-first, mission-driven team
About Supporting Cast:
Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. A proponent of the open podcast ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.
We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented support specialist to help us deliver a great experience to the people who matter most to our clients—their paying listeners.
About Slate
Slate, founded in 1996, is a daily online magazine and podcast network that helped invent the voice of the web. Our strong editorial voice and witty take on current events & culture have been recognized with numerous awards, including the National Magazine Award for General Excellence Online. Our podcast network, established in 2005, produces more than 20 podcasts, including Slow Burn, What Next, Decoder Ring, ICYMI, and more.
Slate is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.
Slate is an affiliate of Graham Holdings. Read the Graham Holdings Company California Worker Privacy Statement here.
Top Skills
Acast
Amplitude
Apple Podcasts Connect
Art19
Git
Gmail
Google Analytics
Google Sheets
Hubspot
Libsyn
Mailchimp
Megaphone
Notion
Omny
Rss
Simplecast
Slack
Spotify For Podcasters
Stripe
Zapier
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The Company
What We Do
Slate is a content creation platform for on brand social media. Slate is trusted by the biggest brand social media teams in sports, media, entertainment, and more - from the NFL, NBA, & MLB to Comedy Central & Showtime.
Create branded social content from your phone. Speed up your content creation workflow without sacrificing your brand.
Slate allows companies to quickly overlay content with their own branded fonts, colors, filters, graphics and animations from a custom mobile app, and then post directly to platforms like Instagram Stories and TikTok. Brands have full control over the content in their app from a dedicated web portal.
Tell A Better Brand Story with Slate.
Slate is listed as one of Fast Company’s Most Innovative Companies in 2022
