Associate, Platform Safety

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the Team

• The Malaysia Safety team supports Grab’s business verticals and operations in Malaysia and is responsible for all safety-related aspects of the platform. This team drives initiatives to improve User Safety (consumers, driver/delivery partners, merchants) for crime, accidents, and food safety/hygiene by developing tech products, policies, frameworks, communications and training and sharpening internal processes.

As a team, we also help influence the company's overall strategic direction by supporting the top management with safety insights and advice.

Get to know the Role

• You will maintain the database for safety-related incidents and develop actionable insights based on observed trends/analysis. These insights will influence policies and processes to improve user safety. You will also have the opportunity to work with cross-functional and country teams to execute projects around maintaining high safety and quality standards for Grab users.

The Day-to-Day Activities:

• You are responsible for monitoring safety incidents which involve investigating, summarising, tracking, analysing and presenting safety trends.
• You will also work with cross-functional teams to execute initiatives identified through audits and post-analysis on process improvements and product rollouts 
• You will support the team in operationalising new technological, and product developments rolled out to enhance the safety of our users.

Qualifications

The Must-Haves

• Possess at least a quantitative Bachelor’s Degree and up to three (3) years of professional working experience in solid quantitative and analytics roles.
• High level of accuracy in all work with excellent attention to detail.
• Proven track record of conceiving, documenting and implementing new processes.
• The breadth of thought to assist the team in developing complex policies and procedures with minimal guidance to prevent and mitigate safety risks.
• The ability to analyse and present data comprehensively and accurately, with the drive to execute actionable findings.
• Highly adaptable and independent with changing needs in a minimally structured, fast-paced environment.
• Proficiency in Excel and Google Sheets is a MUST. This includes proficiency in tools to analyse large data sets (e.g. pivot tables). Knowledge of SQL, Tableau or other BI tools will be a plus.
• Self-motivated to manage multiple tasks simultaneously and to meet deadlines.

Additional Information

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.