Job Description:
Leads end-to-end operational readiness for transformation programs, ensuring Operations are fully prepared to execute new processes, systems, and workloads through go-live and stabilization. Responsible for readiness strategy, planning, documentation, training alignment, operational validation, cutover execution, and hypercare support.
Key Responsibilities -
Program Readiness Leadership
- Own and deliver the Ops Readiness strategy and execution plan for assigned program
- Serve as primary Operations Readiness contact for program leadership
- Align readiness milestones with SIT, UAT, conversion, and go-live timelines
Operational Design & Documentation
- Oversee development and validation of:
- Operations approach documents
- Administrative guidelines
- Procedure documentation / job aids
- Ensure future-state processes align to system functionality and business requirements
Readiness Validation & Impact Management
- Lead Operational Impact Analysis and readiness assessments
- Identify operational risks, process gaps, and capacity impacts
- Drive readiness sign-offs prior to go-live
Training & Enablement Oversight
- Partner with training teams to:
- Define training strategy and curriculum
- Validate procedures for training readiness
- Ensure environment and access readiness
Ops UAT / Pilot Coordination
- Coordinate Operations participation in UAT and pilot testing
- Ensure test scenarios reflect real business processes
- Support defect triage and readiness validation
Cutover & Hypercare Execution
- Own Operations Cutover Plan and execution readiness
- Ensure staffing, communications, and contingency plans are in place
- Lead Ops support through hypercare and stabilization phases
Governance & Stakeholder Management
- Lead readiness governance cadence:
- Status reporting
- Risk and issue management
- Stakeholder updates and escalations
- Collaborate across Ops, IT, QA, Training, and Business stakeholders
Required Qualifications
- Bachelor’s degree or equivalent experience
- Experience in operations, transformation programs, or readiness roles
- Strong understanding of end-to-end operational processes
- Experience supporting system implementations and conversions
Preferred Qualifications
- Life & Annuity / Insurance operations experience
- Experience in large-scale transformation or platform conversions (e.g., wmA, AWD/Chorus, cmA)
- Familiarity with UAT, pilot testing, and hypercare models
Functional Competencies
- Operational Readiness & Transition Management – Designs and executes readiness strategies to enable seamless transition to new systems/processes
- Process Design & Documentation – Develops scalable, accurate operational procedures and guidelines
- Training & Enablement – Ensures workforce readiness through structured learning and knowledge transfer
- Testing & Validation – Drives Ops UAT and pilot validation aligned to business scenarios
- Cutover & Stabilization Management – Executes transition and supports operational stability post-go-live
Leadership Competencies
- Program Leadership – Leads cross-functional readiness activities across a single program
- Stakeholder Management – Builds alignment across business, IT, and operations partners
- Decision Making – Assesses risks and drives timely readiness decisions
- Execution Excellence – Ensures on-time delivery of readiness milestones and outcomes
Behavioral Competencies
- Collaboration – Works effectively across matrixed teams
- Accountability – Owns readiness outcomes end-to-end
- Adaptability – Responds to evolving program needs and timelines
- Communication – Delivers clear, concise updates to leadership and stakeholders
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Skills Required
- Bachelor's degree or equivalent experience
- Experience in operations, transformation programs, or operational readiness roles
- Strong understanding of end-to-end operational processes
- Experience supporting system implementations and conversions
- Life and Annuity or insurance operations experience
- Experience with large-scale transformation or platform conversions, including wmA, AWD/Chorus, or cmA
- Familiarity with UAT, pilot testing, and hypercare models
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
