Job Description:
Essential Job Functions:
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- 7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI.
- Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.
- Experience designing and deploying Now Assist skills, domain‑specific prompts, and RAG‑based solutions.
- Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi‑step automation.
- Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
- Hands-on experience building Claude skills and connectors to enable AI‑driven ServiceNow actions (record creation, case triage, data retrieval).
- Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications.
- Strong programming skills in JavaScript/TypeScript and Python, with good knowledge of REST APIs, authentication/authorization, databases, and system design.
- Preferred: ServiceNow CSA/CAD certifications, exposure to MCP ecosystem, and Performance Analytics.
Required Skills and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related fiel
- Strong knowledge of Gen AI modules:
- Proficiency in JavaScript, Glide API, Flow Designer, REST/SOAP Integrations,
- Excellent communication, documentation, and client-facing skills.
Soft Skills:
- Strong problem-solving and analytical abilities.
- Ability to manage multiple priorities and meet deadlines.
- Collaborative mindset and strong stakeholder engagement skills.
- Self-motivated with a passion for continuous learning.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- 7+ years of software engineering experience
- 2+ years in AI / LLM / Generative AI
- Strong hands-on experience with the ServiceNow platform
- Able to design and deploy Now Assist skills and domain-specific prompts
- Proficiency in JavaScript and Python
- Bachelor's degree in Computer Science or related field
- ServiceNow CSA/CAD certifications preferred
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
