Associate Manager - Commerce

Company Description

Publicis Global Delivery (PGD) India

PGD is a center of expertise catering to international markets on a full spectrum of digital, data and tech services. Also, an interconnected network, with a diversity of talent- a never sleeps machine of creation that continuously grows and mutates, to become a more efficient and a collaborative system, that delivers outstanding work. The PGD team in India boasts of over 1200+ specialists across Mumbai, Gurgaon, Pune and Bengaluru certified across all major platforms - Amazon, Facebook Blueprint, Google Adwords, Google Shopping, SA 360, Data Studio and more. With solid expertise in Search, Programmatic, Data engineering, Data sciences, Ecommerce, Consulting and Development, the team supports a host of Publicis operations across US, Europe and Asia and their multinational clients.

Job Description

Core Responsibilities:

• Responsible for managing resp. channels and liaising with agency clients for current and prospective projects / tasks.
• Needs to ensure optimal utilization levels for resources and be responsible for on time delivery of assignments and QA.
•  Would help the stakeholders to identify training requirements and be part of imparting training as required.
• Responsibility from timely and prompt client communication (e-mail, IM)
• Take lead in client meetings
• Ensure that meeting notes are shared with client after every meeting
• Intimating clients about possible delays in event of a resource not present due to an exigency or systems not running
• Sharing updates for half coverages, weekend coverages as well as upcoming holidays in advance (Lead time: 1 week) to clients
• Inform management team about errors indicated by a client(s)
• Responding to the client in event of an error with a detailed RCA post getting it vetted by management
• Oversee the communication by team members
• Ensure that distribution lists are up to date and notify any change to the stakeholders promptly
• Maintain agency – advertisers /clients contact mapping list and ensure its updated regularly
• Following up with clients for process documents or related information
• Escalate non response from client end to Group Head
• Liaising with clients in case of a potential push back – keeping management in loop at all time
• Giving inputs on addition of potential tasks to service portfolio to management
• Manage and update process flow map
• Update Leads – Operations in event of any change in process flow requested by the client
• Intimate Leads – Operations in event of request of a new process (outside of current processes/tasks handled) and help prepare roll out plan
• Ensure process trackers (including trackers for QA ) are updated as per cadence communicated
• Ensure application of best practices in line with process SOPs
• Onboarding and training of new resource in the team
• Identify subject matter experts within team
• Coordinate for training interventions based on specific needs
• Ensure all team resources are trained on all processes and tasks (cross task utilization)

Qualifications

• 2-4 years of digital ad experience, at an advertising agency, publisher, or ad tech provider
• Knowledge of Ecommerce media buying and familiarity with campaign management platforms
• Knowledge of ecomm. advertising tools like CitrusAd, AMS. Amazon Seller Central, Flipkart etc.
• Strong knowledge of KPIs and active campaign optimization experience
• Strong analytical thinking and mathematical skills
• Excellent communication and writing skills
• Great interpersonal and communication skills
• Manage complex projects with an ability to handle multiple projects at a time
• Show results with majority of campaigns performing better than benchmarks
• Keen interest in technology based marketing and advertising and other web based channels
• Well versed with MS Office Suite (MS Excel, MS PowerPoint)

Additional Information

What can we do for you?

At Publicis Global delivery (PGD) We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.

Best things about us:

1. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

2. Opportunity to grow with the global organization that believes in Power of One to partner with our clients across the globe.

3. Exposure to work with some of the leading clients across categories

4. Diverse team & progressive work environment

5. A place where learning never stops. We ensure you get trained on multiple platforms and domains which enables you to have cross functional experience within the organization

We’re looking for people who truly understand what it takes to serve clients beyond expectations: crack one-off client challenges. Develop insights. Spark breakthrough creative ideas. 

If you think you are the one, Apply today!

ntial according to EEO guidelines.

Publicis Groupe Commitment to Diversity & Equity Policy:

Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.

• Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leadership’s job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agency’s leadership be champions of both diversity and inclusion.
• Our Core values “ VIVA LA DIFFERENC’E is based on the very aspect of celebrating differences 
• Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact

Equal Employment Commitment:

1. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
2. When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
3. We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.