Associate Manager Business Process Solutions/A-1077816/LMA

Job Description:

Essential Job Function: -

• Analyse business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions.

• Supervises the development of scope of services and requirements definitions.  Assign, structures and supervises team deliverables to meet project schedules.

• Serves as technical resource for client(s) and/or staff.  Analyse, responds and resolves issues and assists in re-evaluating priorities.

• Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry.

• Identifies additional product/services opportunities in client organization and follows up with business development team.

• Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.  Addresses performance issues and make recommendations for personnel actions.  Makes recommendations for salary increase transfers and terminations to manager.

• Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, aids in pre-sale inquiries and assists in client evaluation.

Education Qualification: -

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, information technology, computer technology or related field preferred

Work Experience & Key Competencies: -

• Eight or more years of business process outsourcing, consulting, or systems implementation experience
• Two or more years of leadership experience
• Experience working with business processes
• Experience working with information technology applications and infrastructure
• Experience working with application delivery, management structures and reporting procedures
• Experience working with integrating applications
• UK Insurance Experience would be an advantage

Should be capable of:

• Review and assess Business Requirements and Determine Scope of Project
• Ensure Process Excellence
• Drive and implement Process Automation
• Estimate Resource Requirement and Recruit Resources as per requirement
• SLA Management and Preparation of P&L
• Client Co-ordination and Management and People Management
• Ensure Business unit profitability
• Prepare and maintain Daily, Weekly and Monthly reports
• Ensure appropriate documentation preparation and control
• Ensure adequate access control and compliance of ISMS Policy
• Conduct Project Management Reviews and Analysis
• Organize Training for new recruits and continual Process Refresher Training
• Facilitate data for Senior Management Review
• Contribute towards Business Development, where applicable
• Managing & motivating the team towards a common goal and keep them focused
• Engendering trust and commitment and build relationships with staff and clients
• Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members
• Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality

Other Skill Requirement: -

• Presentation skills
• Analytical and business process development skills
• Communication skills
• Human relations skills to select, develop, mentor, discipline and reward employees
• Ability to define specific solutions within an abstract environment
• Ability to develop and apply business and management consulting applications and services
• Willingness to travel
• Able to work in office environment

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