Kabam

Associate Live Operations Specialist - Contract

Posted Yesterday

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Montréal, QC, CAN

In-Office

Entry level

Gaming

The Role

Support planning, building, execution, and iteration of live events, offers, and promotions. Ensure localized, QA-reviewed content; collaborate with Marketing, Community, and Player Retention; document events in Wikis; actively play products to understand player experience and support coworkers.

Summary Generated by Built In

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in...

The Associate Live Operations Specialist is involved with the planning, execution, and iteration of live events, offers and promotions that engage and excite players. They are sharp, energetic and flexible enough to excel in this initial role, but also have the aptitude and desire to grow within the company. They are counted on to support in the building and execution of events and offers, with a high level of adaptability and attention to detail.

We prioritize applicants that can work on-site at our Montreal studio for this contract opportunity.

In this role, you can expect to:

Offer and Event Planning:

Support in the building and execution of offers, events, and promotion plans to help achieve monthly goals and target metrics for the studio team.

Content Localization and Quality Assurance:

Work with supporting departments to ensure content is localized and quality reviewed to deliver high-quality, timely, and mistake-free content to players.

Effective Collaboration:

Collaborate effectively with colleagues in the same discipline across feature groups and cross-discipline as required.

Expertise Support:

Support co-workers within their areas of expertise.

Communication and Documentation:

Work with Marketing, Community, and Player Retention (Px) to communicate offers and events as needed.
Document work and historical events thoroughly using Wikis.

Active Player Engagement:

Actively play the product(s) to stay engaged with the game and understand the player experience.

To be successful in this role, your background includes:

Post-Secondary education in related field.
Proficiency in Google Workspace tools (Sheets, Docs, Slides).
Previous experience working in Live Operations is considered a strong asset.
Experience with Jira or other ticket-based systems is desirable.

Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Skills Required

Post-Secondary education in related field
Ability to work on-site at Montreal studio for this contract
Proficiency in Google Workspace tools (Sheets, Docs, Slides)
Previous experience working in Live Operations (strong asset)
Experience with Jira or other ticket-based systems (desirable)

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The Company

HQ: Vancouver, British Columbia

911 Employees

Year Founded: 2006

What We Do

Kabam is a world leader of developing entertaining, immersive, and highly social multiplayer games. We merge consumer behavior with the art of game design to create experiences that are enjoyed by millions of players across the globe. Each game has raised the benchmark in mobile gaming, bringing high-quality graphics, next-generation technology and revolutionary gameplay to the palm of player’s hands. We have partnered with leading entertainment brands like Disney, Hasbro, and Universal to create mobile games based on some of the world’s most iconic franchises. Our games have generated hundreds of millions of downloads including Marvel Contest of Champions, Disney Mirrorverse, Shop Titans, Transformers: Forged to Fight, Mini Guns, Fast & Furious 6: The Game, Fast & Furious: Legacy, and Blastron. Many of these games have also received multiple awards such as Apple’s Editor’s Choice and Google Play’s Best Game of the Year. Founded in 2006, we have studios and offices in Vancouver, Montreal, Charlottetown, Los Angeles, San Francisco, Austin, and Seoul. Kabam is a wholly-owned subsidiary of Netmarble Games.