It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
- Deliver training for new hires and tenured employees.
- Review existing training materials and provide actionable insights. Develop or modify content for onboarding, upskilling, or refresher training.
- Monitor assigned BPO’s training performance and ensure training requirements are met.
- Serve as the primary support, promptly addressing learner and stakeholder questions with a positive, proactive approach.
- Partner with the product team to implement SOP updates. Collaborate with PIC in relevant functions by providing data to identify performance gaps, coaching needs, and recognition opportunities.
- Collect and analyze training data to measure learner progress and program effectiveness. Maintain accurate training records and prepare reportson outcomes and improvements for leaderships.
Requirements
- Minimum 4 years of proven experience in delivering training, facilitating learning sessions, and supporting talent development initiatives within a customer service environment
- Skilled in delivering engaging presentations and clear communication in both live classroom and virtual training settings
- Strong understanding of learning principles and different delivery techniques
- Experience in creating materials to improve new hire performance and support continuous learning for tenured employees
- Experience working within BPO, shared services, or globally distributed support teams
- Enthusiastic and outgoing with a strong ability to inspire and energize learners in fast-paced, interactive settings
- Skilled in analyzing performance data and providing targeted coaching to drive improvement
- Proven ability to thrive both independently and as part of a collaborative team
- Outstanding proficiency in both written and verbal English communication
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
What We Do
We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.
With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.
