Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
SMAM
Your Responsibilities:
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Serve as the main liaison for key game publisher accounts, building and maintaining strong, long-term relationships.
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Identify opportunities for account expansion and implement strategies to enhance partner satisfaction and retention.
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Work with internal teams to tailor payment solutions to meet the unique needs of each partner, including handling global transactions and compliance requirements.
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Collaborate with product, technical support, and marketing teams to ensure seamless service delivery and partner success.
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Monitor account metrics, provide regular performance reports, and analyze data to drive improvements.
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Negotiate contract terms and manage agreements to ensure mutual benefit and compliance.
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Stay informed about industry trends, competitor activities, and global payment regulations to provide strategic insights and maintain a competitive edge.
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Address and resolve any issues or escalations related to respective department, ensuring minimal disruption to partner operations.
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Oversee the billing and follow up on any outstanding payments.
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Manage key partner relationships and provide day-to-day support.
Pre-Requisites :
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Proven experience in account management, preferably in the payment services or gaming industry.
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Strong understanding of global payment systems and industry trends.
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Excellent communication and interpersonal skills.
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Ability to manage multiple priorities and work effectively in a fast-paced environment.
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Proficiency in data analysis and performance tracking.
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Strong problem-solving skills and attention to detail.
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Strong writing, phone and presentation skills.
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Proficient in languages: verbal - Chinese & English, Written - English
Are you game?
What We Do
Razer™ is the world’s leading lifestyle brand for gamers.
The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities.
With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services.
Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer’s software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher).
In services, Razer Gold is one of the world’s largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia.
Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
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