Associate IT Process Analyst

Associate IT Process Analyst

Company:

Boeing Stores, Inc

The Boeing Company is seeking an Associate IT Process Analyst to join the Boeing Future of Flight (BFoF) in Mukilteo, WA.

Boeing Stores Inc. is a fully integrated global subsidiary of The Boeing Company. It is responsible for extending and protecting Boeing’s brand through face-to-face and digital brand experiences. Branded merchandise management includes product development and marketing through internal and external global channels, physical retail, mobile, digital, wholesale, internal merchandise support and consumer product licensing. Experiences include multi-site tours (Everett, Renton and Charleston, SC), and BFoF. This public attraction offers a variety of immersive and interactive experiences, including the well-known Boeing Factory Tour. Boeing Stores Inc. operates as a business operation with Profit and Loss (P&L) responsibility.

Our team is seeking an Information Technology (IT) Process Analyst to lead technical issue resolution for The Boeing Stores; with a focus on our brand home attraction open to the public known as BFoF and their ticketing platform (currently Ticketure.) The person in this role will sit on the Boeing Stores’ IT team and report to the Manager of Supply Chain Operations and IT.

The successful candidate self-identifies as an entrepreneurial “builder” who thrives on developing structure and lean processes in an ambiguous environment. They are highly analytical and proficient at managing multiple milestones and shifting requirements in a fluid, fast-moving environment, while proactively keeping stakeholders updated on progress. Additionally, they have a history of proven success supporting users with hardware and software issues. Lastly, they are customer-obsessed and understand that their work product will impact the experience of our customers and employees. This position requires schedule flexibility; evening and weekend work will be required. Some travel maybe required.

Position Responsibilities:

• Technical support: Provides advanced trouble shoot and supports for hardware, software, and network issues, ensuring timely resolution of incidents. Provides desktop and admin support to Future of Flight team members

• User Account Management: Manages user accounts, permissions and access controls in accordance with organizational policies and best practices. Manages, as the administrator, IT Issues’ Tracker, SharePoint, and shared network access

• Enhancement Support: Leads and implements new solutions for AV and exhibits in partnership with external vendors and internal stakeholders. Supports content changes as needed

• Collaboration: Leads and supports training, exhibits and platforms for new and existing team members

• Event Support: Leads technical resolution for all large-scale events in the facility and supports pop-up events as needed. Some travel maybe required for event support

• Security and Compliance: Configures, tests, and deploys hardware and software, and manages network firewall policies. Partners with stakeholders across the larger Boeing enterprise to ensure that we are maintaining compliance with policies and procedures. Manages IT compliance for applications

• Inventory Management: Manages and maintains accurate computing asset records including hardware, software and shared assets

• Continuous Improvement: Exercises critical thinking and innovative problem solving in an ambiguous environment. Supports ad hoc projects as needed. Challenges what exists and explore what should be changed to best meet evolving business needs

• Documentation: Maintains accurate documentation of support requests, resolutions, and IT processes to ensure knowledge sharing and compliance. Establishes shared repository

• Weekly Report-Out: Prepares and presents a weekly report summarizing support activities, incident resolutions, ongoing projects, and any identified trends or areas for improvement to management and relevant stakeholders

Basic Qualifications (Required Skills/Experience):

• Technical bachelor's degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study

• Experience troubleshooting hardware and software systems

• Strong analytic, problem solving, and troubleshooting skills

• Experience with configuring and troubleshooting CISCO-backed networks

• Experience working with external vendors

• Excellent communication and presentation skills, with the ability to translate complex technical concepts into clear and concise language for diverse audiences

Preferred Qualifications (Desired Skills/Experience):

• Retail and Tourism experience

• Proficient understanding of (HTML, CSS, JSON, JQuery JS, Liquid, REST api)

• Experience with SQL, Scripts, Ajax, Ruby, Java, C#, Web Services is a plus

• Basic knowledge of QSC and Crestron AV systems is a plus

• Experience supporting and troubleshooting video teleconferencing (VTC) system for large scale events

• Strong knowledge of Virtual Meeting Platforms (WebEx Meeting, Zoom Meeting, Microsoft Teams, Google Meet, GoToMeeting, and Skype)

• Experience supporting live streaming and broadcasting events

• Knowledge of and experience with Remote Desktop Protocol (RDP), Virtual Private Network (VPN), Local Area Network (LAN), Wide Area Network (WAN), Virtual Private Network (VPN), virtual local area network (VLAN)

• Experience working in network server environment and understand network cabling

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary pay range: $75,650 - $102,350

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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