Job Summary:
The Associate - Investor Services is responsible for delivering day-to-day client service, including the accurate processing and review of securities transactions and the timely completion of reporting requirements. This role operates in a fast-paced environment with strict deadlines and high client expectations. Key responsibilities include reviewing capital transaction documentation and maintaining KYC and AML records to support regulatory compliance
Essential Functions
General Responsibilities
- Work with oversight of Senior Associate - Investor Services on all aspects of investor services for a large number of hedge fund, fund of fund and private equity fund accounts with a high volume of transactions and inquiries
- Respond to requests and inquiries from portfolio managers and investors
- Perform Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures
- Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documents
- Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
- Capital Transaction processing – review, verification, acceptance and processing of capital transactions for a group of high profile and key clients
- Maintenance of member registers including responsibility for data integrity
- Review and file original documents received
- Update contact details and distribution lists for registered shareholders
- Check Investor Services inbox and SharePoint fax queue and respond to queries
- Support client phone lines and e-mail communication
Reconciling Responsibilities
- Log all incoming subscription, redemption and transfer transactions in FM3
- Attach downloaded SWIFT reports to transaction entries in FM3
- Add review to pending subscriptions, redemptions and transfers in FM3
- Follow up on any AML needed for subscription, redemption or transfer orders
- Submit transfer requests to client for approval
Other Responsibilities
- Download client contact information reports from PI Web and update information in our system on a regular basis
- Other job functions as required
Job Qualifications
- Qualifications: : A university graduate with a bachelor's degree in humanities, economics, finance, business, or a related discipline
- Experience: A recent graduate and/or a candidate with at least one year of experience working in a similar role in the financial services industry
- Knowledge: Technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, prime brokerage, financing and custody preferred
Technical Requirements
- Solid working knowledge of all Windows applications with Excel to an advanced level
General Skills & Abilities Required
- Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback
- Organizational Agility in Fast-Paced Environments: Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings
- Relationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement
- Self-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence
- Strategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives
- Time Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes
- Interpersonal and People-Focused Engagement: Thrives in collaborative and client-facing environments, building positive relationships through approachable communication, teamwork, and a genuine interest in supporting others
- Integrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions
Terms
- Full-Time on-site role
- Compensation commensurate with qualifications and experience
Skills Required
- Bachelor’s degree in humanities, economics, finance, business, or a related discipline
- Recent graduate and/or at least one year of experience in a similar financial services role
- Knowledge of alternative investment products, operations, offshore financial services, systems technology, valuation, prime brokerage, financing, and custody
- Solid working knowledge of Windows applications
- Advanced-level Microsoft Excel skills
- Strong communication, organization, client service, problem-solving, analytical, time management, interpersonal, and ethical judgment skills
What We Do
Harmonic is an independent financial services firm specializing in the global alternative investments industry. We began with a vision of independent, non-conflicted fund services which would be client and investor driven. We embraced technology and paid particular attention to creating an institutional infrastructure while avoiding the pitfalls of a commoditized service sometimes accompanied with size. Harmonic attracts service-oriented professionals who are motivated, technically savvy, innovative, and thrive in a collegial environment. We foster a culture of performance and specialization, while our flat, cross-functional hierarchy promotes internal and external collaboration. Our software platform, FM3, serves client needs by delivering unconstrained flexibility and possibility. It was built to support the range of services we offer and provides a unified front to back office platform for asset managers. Developers are embedded in our production environment and are integral to our client relationships. With our unique approach, we accept engagements with challenges that others may be unwilling or unable to undertake. Harmonic is one of the largest independent fund administrators, delivering a range of services and technology to hedge funds, fund of funds, private equity funds, private banks, pension funds and family offices. With our experienced professionals and technology, we support a dynamic and complex industry characterized by new financial products, trading strategies and markets, shifting investor demographics, and an ever evolving regulatory landscape.
