The successful candidate will report directly to the Global Healthcare Compliance Officer and become an integral member of the global Healthcare Compliance team. This role offers the opportunity to apply foundational compliance knowledge, enhance Ipsos’ healthcare compliance framework, and effectively leverage new technologies to improve efficiency. The position will support operations across the Americas, Asia Pacific, Middle East, Africa, and Europe.
Responsibilities
- Lead the internal quality assurance assessment programme (including internal audits and spot-checks), conducting data analysis, presenting findings, and developing comprehensive CAPA plans through to resolution
- Establish and manage a risk-based vendor audit programme, ensuring third-party compliance with our quality standards
- Support contract review processes and lead the compilation and analysis of compliance-specific contractual requirements across all regions
- Take ownership of non-compliance case management, including incident logging, investigation support, and oversight of the CAPA process until full resolution
- Leverage AI and emerging technologies to enhance compliance processes, improve efficiency, and drive innovation in quality assurance practices
- Maintain and analyze compliance metrics using advanced Excel functions and data visualization tools
- Support external audits, assessments, and client due diligence activities globally
- Contribute to the development and delivery of global compliance training programs
- Collaborate with regional compliance champions to ensure consistent application of policies and procedures
- Experience in quality assurance, internal auditing, or compliance management, preferably in pharmaceutical or wider health sector industry.
- Background working within or closely with PV departments, understanding adverse event management and safety reporting requirements.
- Understanding of health sector market research and relevant regulatory frameworks (privacy, pharmacovigilance guidelines, industry guidelines, etc.)
- Strong analytical skills with proficiency in Excel and data analysis tools for compliance metrics and reporting
- Demonstrated interest or experience in integrating AI and digital technologies into business processes
- Excellent project management skills with ability to work independently while managing multiple priorities
- Strong problem-solving capabilities and ability to develop pragmatic compliance solutions
- Outstanding communication skills with ability to present complex compliance matters clearly to diverse stakeholders
- Experience with CAPA management and root cause analysis methodologies
- Knowledge of industry standards (ISO 20252, ISO 9001, ISO 27001) and healthcare research codes (ESOMAR, EPHMRA, BHBIA) is highly desirable
- Ability to work effectively in a global, matrix organization across different time zones and cultures
The Healthcare Service Line works with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization. In addition to custom research, the healthcare Service Line also works on therapeutic centers of expertise in Oncology, Autoimmune, Virology and more.
Skills Required
- Experience in quality assurance, internal auditing, or compliance management (preferably in pharmaceutical or wider health sector)
- Background working within or closely with pharmacovigilance (PV) departments, including adverse event management and safety reporting
- Understanding of health sector market research and relevant regulatory frameworks (privacy, pharmacovigilance guidelines, industry guidelines)
- Proficiency in Excel and data analysis tools for compliance metrics and reporting
- Demonstrated interest or experience integrating AI and digital technologies into business processes
- Experience with CAPA management and root cause analysis methodologies
- Excellent project management skills with ability to manage multiple priorities independently
- Outstanding communication skills to present complex compliance matters to diverse stakeholders
- Ability to work effectively in a global, matrix organization across different time zones and cultures
- Knowledge of industry standards (ISO 20252, ISO 9001, ISO 27001) and healthcare research codes (ESOMAR, EPHMRA, BHBIA)
Ipsos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsos and has not been reviewed or approved by Ipsos.
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Leave & Time Off Breadth — Time-off policies include generous vacation allowances, paid sick time, volunteer days, Summer Fridays, and an extra birthday day in some regions. Allowances in some markets increase with tenure and include options to buy or sell holiday time.
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Healthcare Strength — Health coverage spans multiple medical plans, dental and vision care, an Employee Assistance Program, and employer-funded income protection and life assurance in certain regions. Private medical coverage is offered for some levels, alongside mental health support resources.
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Parental & Family Support — Paid parental leave is available across regions, with multi-month options and equal maternity and paternity leave in the UK. Flexible working approaches and family-friendly policies are emphasized.
Ipsos Insights
What We Do
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder. Ultimately, success comes down to a simple truth: YOU ACT BETTER WHEN YOU ARE SURE First listed on the Paris Stock Exchange: July 1, 1999 Total revenues in 2019: 2,003.3 million euros
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