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The Role
Process accurate, compliant global payroll across multiple countries, with a strong focus on North American payroll. Responsibilities include payroll calculations, validations, reconciliations, disbursements, statutory compliance, reporting, ticket management, vendor coordination, audit documentation, and continuous process improvement. The role partners with HR, Finance, vendors, and cross-border teams while meeting service-level agreements and working night shifts aligned with North American time zones.
Summary Generated by Built In
This is a remote position.
Associate : Global Payroll
Experience: 2–5 years (relevant payroll experience)
Experience: 2–5 years (relevant payroll experience)
Employment Type: Full-time
About the role: The Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US , partners closely with HR, Finance, and third-party vendors, and leverages enterprise
HR/payroll platforms (Oracle Fusion preferred), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.
Key responsibilities :
• End-to-End payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements.
• North America focus: support US payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).
• Systems & Tools: Execute payroll using Oracle Fusion Payroll (preferred); integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.
• Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.
• Reconciliations & Reporting: Prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analysis, dashboards, and ad-hoc reports; resolve discrepancies proactively.
• Service Delivery: Manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness.
• Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.
• Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.
Required :
• 2–5 years of hands-on core payroll operations experience, including global payroll exposure.
• Proficiency in at least one major payroll platform: Oracle Fusion Payroll (preferred).
• Working knowledge of UKG/Kronos (time & attendance/workforce management).
• Experience using ServiceNow for case/ticket management and knowledge articles.
• US payroll knowledge/experience (multi-state/province) is an advantage.
• Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity mindset.
• Excellent written and verbal communication; ability to work cross-functionally and across time zones.
• Willing and able to work a night shift aligned to North American time zones.
Behavioral Competencies :
• Detail-oriented with a strong control mindset and ownership of outcomes.
• Client-service orientation with the ability to prioritize under tight deadlines.
• Collaboration and inclusion across global, multi-disciplinary teams.
• Continuous learning and improvement orientation.
Technologies: Oracle Fusion Payroll, UKG/Kronos, ServiceNow, MS Excel
Processes: Global payroll cycles, T&A integrations, GL/recons, compliance, vendor governance, audits
Skills Required
- 2-5 years of hands-on core payroll operations experience, including global payroll exposure
- Proficiency in at least one major payroll platform
- Oracle Fusion Payroll experience
- Working knowledge of UKG/Kronos for time and attendance or workforce management
- Experience using ServiceNow for case or ticket management and knowledge articles
- US payroll knowledge or multi-state/province payroll experience
- Advanced Microsoft Excel skills, including lookups, pivot tables, and data validations
- Excellent written and verbal communication skills
- Ability to work cross-functionally and across time zones
- Willingness and ability to work a night shift aligned to North American time zones
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The Company
What We Do
Elfonze Technologies is a Bengaluru-based technology and engineering services company that helps organizations modernize enterprise operations. Its offerings include Oracle ERP and enterprise applications, cloud and DevOps services, digital transformation, product engineering, connected supply-chain solutions, AI platforms, cybersecurity, staff augmentation, and managed solutions. The company serves global clients through IT consulting, technology delivery, and specialized supply-chain expertise, emphasizing innovation, operational excellence, and business-process improvement.
