Associate, Financial Services Operations

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the team:

The Financial Services Operations team is a dynamic group responsible for ensuring seamless financial processes and innovative payment solutions that empower Grab users and partners alike.

We make an impact by supporting operations across multiple business units such as Transport, Deliveries, GfB, Partnerships, and GrabFin. Our team thrives on solving complex challenges, ensuring compliance, and enhancing user experience to support Grab’s mission of driving Southeast Asia forward.

Get to know the Role:

This role will be reporting to the Manager of the Financial Services Operations team.

As an Associate, you will play a pivotal role in supporting the Manager in daily operations, including the planning and execution of tasks and projects assigned. 

As part of the team supporting our business functions, you will be required to:

• Manage daily operations to support business units in ensuring compliance to both internal and external timelines and targets.

• Oversee timely and accurate case submissions for WICA cases in accordance with guidelines.

• Conduct investigations and liaise with regulators/government agencies to address CPF and WICA issues

• Provide operational support for strategic growth initiatives such as new business pilots, and scaling of existing businesses 

• Collaborate with cross-functional teams to identify opportunities for scaling of business and expanding Grab’s offerings within the ecosystem.

• Identify operational inefficiencies and propose AI-driven solutions to streamline processes and enhance scalability, in collaboration with relevant teams

What Essential Skills You Will Need

• Bachelor's Degree in any discipline

• At least 3 years of experience in an operations role, preferably in the technology or financial sector

• Strong analytical skills and proficiency with large datasets and a demonstrated ability to use data to make informed decisions and for performance tracking

• Strong interpersonal and stakeholder-management skills

• Excellent project management and cross-functional collaboration skills

• Detail-oriented with a focus on accuracy and efficiency

• Strong spoken and written communication skills

• Keen to develop expertise in CPF/WICA regulatory frameworks to ensure compliance with guidelines

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.