The Role
Provide day-to-day support, maintenance, monitoring, and upgrades for network infrastructure. Perform packet captures, capacity analysis, security patching, change management, vendor coordination, documentation, and ITSM logging. Participate in on-call rotations, occasional overnight island travel, and long-term infrastructure planning while supporting remote locations across the Hawaiian Islands.
Summary Generated by Built In
Job Summary & Responsibilities
- Responsible for providing support to HMSA's network infrastructure. Responsibilities include, but are not limited to the following:
- Ensures the reliability of HMSA's networks
- Maintains and upgrades HMSA's network infrastructure.
- Updates configuration management tools, and documents procedures and configurations.
- Maintains and operates network monitoring tools.
- Utilizes monitoring tools to analyze capacity and growth.
- Performs and analyzes packet captures across various locations.
- Maintains system security by following audit and compliance procedures. Installs systems patches to support vulnerability managements. Maintains the physical security of network infrastructure.
- Implements contingency plans, to include backup and restoration procedures.
- Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department. Consults with other Information Systems Department teams regarding infrastructure requirements. Plans and implements upgrades and ensure that change management procedures are implemented and followed. Coordinates and plans activities with vendors. Ensures that asset and disposal procedures are adhered to. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded. Escalates problems as required. Informs management as appropriate. Troubleshoots and diagnoses problems. Works with multiple vendors to coordinate the resolution of issues. Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems. Identifies the training needs of users. Shares knowledge with users and other Information Systems Department staff. Updates users on the status of incidents and problems. Ensures that follow-up procedures are adhered to. Tracks customer satisfaction. Participates in long-term infrastructure strategy and planning. Participates in rotating on-call support schedules. Provides after-hours support to business operations, as needed. Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed. Required to be on-call for critical incidents as they arise.
- Employee must participate in continuing education and training as needed or assigned. This is to ensure an accurate and updated knowledge base.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Preferred Qualifications- Associate's degree or technical institute degree / certificate or equivalent work experience.
- One year of relevant information technology work experience.
- Substitutions such as a higher-level degree, specialized training or certification and less work experience will be considered.
- Demonstrates the ability to learn multiple technologies, such as Cisco / Aruba networking equipment, load balancers, next-generation firewalls, network access control, IPSec VPN, data center infrastructure, cloud computing, packet capture analysis, scripting, network monitoring tools, wireless analysis, Uninterruptable Power Supply systems, structured cabling management, network documentation and diagrams.
- Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.
Skills Required
- Associate's degree or technical institute degree/certificate or equivalent work experience
- One year of relevant information technology work experience
- Substitutions such as a higher-level degree, specialized training or certification considered in lieu of experience
- Familiarity with Cisco and Aruba networking equipment
- Experience with load balancers
- Experience with next-generation firewalls and network access control
- Knowledge of IPSec VPN
- Experience with data center infrastructure and cloud computing
- Packet capture analysis experience
- Scripting ability
- Experience with network monitoring tools and wireless analysis
- Knowledge of Uninterruptable Power Supply systems and structured cabling management
- Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
