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Third Plateau is a social impact and philanthropy consulting firm.
The Role
Leads technology implementation and operations for a 120-person organization. Responsibilities include enterprise systems administration, IT support, cybersecurity controls, identity and access management, SharePoint and knowledge management, API integrations, data governance, vendor and MSP oversight, technology roadmaps, system implementations, AI adoption, employee training, and incident response.
Summary Generated by Built In
WHO WE ARE
Third Plateau is an impact consultancy partnering with philanthropy, nonprofits, and communities to build the infrastructure of change. We are one of Fast Company's Best Workplaces for Innovators!
OUR APPROACH
Third Plateau is built on a simple premise: creating lasting social good requires more than good intentions. Society’s most complex challenges are deeply rooted, interconnected, and resistant to quick fixes.
Philanthropists, foundations, and nonprofit leaders know this and are up for the challenge, bringing their passions and ambitions day in and day out. To realize that potential, they’re looking for a partner who brings the experience to design great strategies and the capacity to see them through. Third Plateau was built exactly for this work. Interested applicants are encouraged to learn more about our approach and our company values.
Third Plateau is built on a simple premise: creating lasting social good requires more than good intentions. Society’s most complex challenges are deeply rooted, interconnected, and resistant to quick fixes.
Philanthropists, foundations, and nonprofit leaders know this and are up for the challenge, bringing their passions and ambitions day in and day out. To realize that potential, they’re looking for a partner who brings the experience to design great strategies and the capacity to see them through. Third Plateau was built exactly for this work. Interested applicants are encouraged to learn more about our approach and our company values.
OVERVIEW
The Associate Director of Technology is a technical leader who bridges strategy and execution. This role is responsible for translating the firm’s technology strategy, as established by the Vice President of Technology, into implementation roadmaps and scalable, secure, and effective systems and processes for a 120-person organization, and for independently executing those plans. Reporting to the Vice President of Technology, the Associate Director leads enterprise systems administration and integrations, IT support and troubleshooting, and firmwide technology learning and AI adoption.
Essential duties and responsibilities include, but are not limited to:
Cybersecurity, Risk & Governance
- Implement and maintain practical cybersecurity controls, access standards, data retention and destruction practices, and other technology safeguards across the firm.
- Partner with the Vice President of Technology to develop technology policies and governance standards, then translate them into clear processes, technical configurations, employee guidance, and training.
- Monitor technology risks, industry practices, and vendor recommendations; validate technical implementation and follow through rather than relying solely on third-party assurances.
- Support incident response, business continuity, vendor risk, and other technology-related governance activities while balancing firmwide standards with legitimate employee, client, and project requirements.
Technology Operations & Support
- Administer and serve as a technical owner for firmwide platforms including Microsoft 365, Slack, Zoom, HubSpot, 1Password, endpoint-management tools, and other core enterprise systems, with the ability to step in directly for troubleshooting, security response, or critical operational needs.
- Own employee technology onboarding and offboarding, system provisioning, equipment lifecycle, inventory tracking, and related operational processes.
- Serve as an escalation point for complex issues and critical technology incidents, including participation in after-hours coverage.
- Manage the day-to-day MSP relationship, including technical oversight, escalations, service quality, and identification of recurring issues that require broader process, automation, documentation, or system improvements.
Knowledge Management & Collaboration Platforms
- Administer and continuously improve the firm’s SharePoint environment, intranet, collaboration spaces, and related knowledge-management technologies.
- Design and maintain appropriate permission and information-sharing structures for internal teams, client collaboration, and vendor partnerships, applying sound judgment to confidential and sensitive information.
- Build and maintain system documentation, knowledge base articles, training materials, and other self-service resources that help employees use technology effectively.
- Partner with business and content owners to improve information findability, ownership, consistency, and usability while accommodating legitimate differences in team and client workflows.
Enterprise Systems, Integrations & Data
- Translate the firm’s technology strategy into implementation roadmaps with clear milestones, dependencies, and sequencing, and drive execution independently without day-to-day supervision.
- Monitor the enterprise technology portfolio for usage, ownership, cost, risk, interoperability, supportability, and business value; identify opportunities to improve, consolidate, replace, or retire systems, preparing cost analyses and vendor and resource recommendations for decision by the Vice President of Technology.
- Design, implement, and troubleshoot system integrations, automations, APIs, authentication methods, and data flows across enterprise and division-specific applications.
- Establish and maintain technical standards, system ownership models, data hygiene practices, and foundational data governance controls that support a cohesive and scalable technology environment.
- Evaluate new system and integration requests for technical feasibility, security, maintainability, scalability, and downstream impact; recommend practical solutions that address validated business and user needs while supporting legitimate division, client, and project requirements.
Technology Enablement, Innovation & Adoption
- Partner with colleagues to identify and evaluate emerging technologies and technology-enabled process improvements based on defined business and user needs.
- Design and execute controlled pilots with clear objectives, guardrails, feedback loops, and measures of success; use findings to refine solutions before broader implementation.
- Lead the technical rollout and adoption of new systems and significant technology changes, including testing, documentation, training, change support, and evaluation of emerging capabilities such as artificial intelligence.
- Shape department practice by establishing standards, sharing knowledge, and coaching colleagues on effective technology use.
WHAT YOU’LL NEED
- 5 - 9 Years of experience
- IT support or MSP service desk experience
- Microsoft ecosystem familiarity: Azure, Entra ID, identity management
- API integration and SaaS system testing experience; ideally has been through a system cutover
- Implementation engineer background (not solution architect)
- LMS or knowledge library experience
BENEFITS + PERKS
- Remote-First Approach
- Flexible & Generous Time Off
- 100% employer-paid options for medical, dental, and vision coverage for you, with employer contributions toward dependent coverage
- Employer-paid short- and long-term disability and life insurance
- Employer contribution of up to $850 to your Health Savings Account
- Flexible Spending Accounts (FSA, DCFSA and Commuter)
- Initial home office stipend of $550, with $250 provided annually thereafter
- An annual professional development stipend of $1,000
- $110/monthly cell phone and home internet stipend
- 13 weeks paid parental and medical leave
- Annual discretionary bonus based on both company performance and individual performance
- Up to $500 annually to invest in your mental, emotional, and physical well-being
- Access to curated learning opportunities and team-based growth experiences to support the professional development of our team
Applications will be accepted through November 30, 2026, at 5:00 PM PST. Review of applications will begin after the posting closes, and only candidates selected for interviews will be contacted.
Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to this field, returning to work after a gap in employment, looking to transition, or taking the next step in your career, we would be glad to have you on our radar.
At Third Plateau, we believe in the power of diverse teams. In our recruiting efforts, we always seek to reach a broad and diverse pool of applicants to ensure our final candidates are not a homogeneous group in terms of demographics or experience. You can read more about our company values here. We welcome applicants of all backgrounds. Third Plateau is committed to providing equal employment opportunities to all employees and applicants for employment without regard to their race, color, age, religious creed, sexual orientation, or other personal characteristics.
Disclaimer: By submitting your application, you acknowledge that you will be added to our mailing list. You will receive updates, newsletters, and other communications from us. Should you wish to opt out at any time, you will have the opportunity to unsubscribe from our mailing list through the emails you receive.
Skills Required
- 5–9 years of professional experience
- IT support or MSP service desk experience
- Familiarity with the Microsoft ecosystem, including Azure and Entra ID
- Identity management experience
- API integration and SaaS system testing experience
- Experience with a system cutover
- Implementation engineering background rather than a solution architecture background
- LMS or knowledge library experience
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The Company
What We Do
We partner with nonprofits, philanthropists, families, and the public sector to achieve transformative, community-centered impact. Our services include philanthropic advising and management, strategic planning, program design, research and evaluation, leadership development, facilitation, philanthropic back-office support, network management, and more.
Why Work With Us
Join our passionate, multi-disciplinary team dedicated to social change and shaping a brighter future. At Third Plateau, you'll find a great place to work, with a culture that values collaboration, innovation, and impact.
