The role will be performing a non-technical project completion using an internal customer perspective, typically from initiation to delivery. They coordinate cross-functional teams through meetings and progress measurement activities which bring distinct, specific projects to completion both on time and within budget.
Key Responsibilities and Duties
- This role has project management responsibility
- This job manages specific projects that have a distinct beginning and end. The job requires people and resource management through others; and incumbents are part of cross-functional teams required to complete the project.
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
9IC
About the Role
We are looking for a Senior Program Manager with 15+ years of experience to lead strategic programs, drive execution, and align cross-functional initiatives within our organization. This role requires a highly experienced leader with a deep understanding of enterprise-scale program management, stakeholder alignment, and business impact delivery. The Senior Program Manager will work closely with Product Managers, Product Owners, Engineering Managers, Software Engineers, and QA teams to ensure seamless collaboration and execution.
Key Responsibilities1. Strategic Program Leadership- Lead and oversee multiple high-impact, cross-functional programs that drive business and product success.
- Develop long-term program roadmaps aligned with business and product strategy.
- Act as a trusted advisor to executives and senior leadership, ensuring programs align with company objectives.
- Drive enterprise-wide transformation initiatives, influencing strategic decisions and execution.
- Work directly with C-level executives, VPs, and senior leadership to communicate program status, risks, and opportunities.
- Partner with Product Managers and Product Owners to ensure alignment of business goals with program execution.
- Collaborate with Engineering Leadership to optimize resource planning, technical delivery, and scalability.
- Build strong relationships with key business units to drive alignment and shared accountability.
- Implement and refine enterprise Agile frameworks (SAFe, Lean Portfolio Management, or similar) to improve efficiency.
- Define and drive standardization of program execution best practices, governance, and reporting mechanisms.
- Establish and continuously refine KPIs and OKRs to measure program effectiveness and impact.
- Drive process improvement initiatives to enhance delivery speed, quality, and cross-team collaboration.
- Proactively identify enterprise-level risks and dependencies across multiple programs and teams.
- Develop and implement mitigation strategies to ensure business continuity and program success.
- Act as a key escalation point for critical issues, driving resolution with executive stakeholders when needed.
- Provide data-driven insights and executive-level reporting on program performance, risks, and opportunities.
- Leverage advanced analytics to drive decision-making, process optimization, and continuous improvement.
- Align programs with financial, operational, and customer success metrics to drive business value.
- Serve as a mentor and coach for project and program managers, fostering a high-performance culture.
- Lead and influence cross-functional teams without direct authority, driving collaboration and accountability.
- Champion a culture of execution, innovation, and continuous learning within the organization.
- 15+ years of experience in program management, strategic execution, and cross-functional leadership within a product-driven, technology organization.
- Proven ability to lead large-scale, multi-team, enterprise-level programs with direct impact on business growth.
- Extensive experience working with Product, Engineering, and Business teams in a fast-paced, high-growth environment.
- Deep expertise in Agile, SAFe, Lean, and other enterprise frameworks.
- Strong ability to drive executive communication, influence strategic decisions, and manage C-level stakeholders.
- Advanced proficiency in program management tools (JIRA, Confluence, MS Project, etc.).
- Preferred: PMP, SAFe, Lean Portfolio Management, PgMP or equivalent certifications.
- Program Execution: % of enterprise programs delivered on time, within budget, and aligned with strategic goals.
- Business Impact: Measurable contributions to revenue growth, operational efficiency, and product innovation.
- Stakeholder & Executive Satisfaction: Positive feedback from leadership and cross-functional partners.
- Process & Agile Maturity: Continuous improvement in Agile adoption, cycle times, and efficiency.
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Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
Privacy Notices
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For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
Skills Required
- 15+ years of program management, strategic execution, and cross-functional leadership
- Proven ability to lead large-scale, multi-team, enterprise-level programs
- Experience driving executive communication and managing C-level stakeholders
- Deep expertise in Agile, SAFe, Lean, and enterprise frameworks
- Advanced proficiency in program management tools (JIRA, Confluence, MS Project)
- Experience with reporting, analytics, KPIs/OKRs and driving business impact
- Mentorship and leadership of program and project managers
- University degree
- 5+ years required (job listing), 7+ years preferred (job listing)
- Preferred certifications: PMP, SAFe, Lean Portfolio Management, PgMP or equivalent
TIAA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TIAA and has not been reviewed or approved by TIAA.
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Retirement Support — Employer-funded retirement plans, a pension, and matching contributions are emphasized as signature strengths that materially bolster long-term savings. Complimentary advisory resources and a retiree healthcare savings program further reinforce retirement preparedness.
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Parental & Family Support — Generous paid parental leave and caregiver leave are paired with adoption/surrogacy assistance and back-up child/elder care. Additional supports such as Milk Stork and tutoring resources signal a family-friendly design.
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Healthcare Strength — Multiple medical plan options, strong dental and vision coverage, and automatic life and disability insurance are offered. Wellness resources, mental health support, and tax-advantaged accounts enhance overall health security.
TIAA Insights
What We Do
Every worker deserves a secure retirement. For more than 100 years, weʼve delivered it for millions of people—and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. And weʼre hiring. When you work at TIAA, youʼre making a difference in the lives of our clients. Weʼre always on the lookout for great people to become part of our coalition of champions and are committed to providing equal opportunity across all employment practices as we believe our employees have a right to a diverse and inclusive workplace. Join our team today in the fight to help more people to and through retirement.
Why Work With Us
TIAA provides financial security for millions and offers our employees opportunities to grow in a culture that embraces diversity, innovation, and high performance.
