Associate Director, National Performance Strategy & Chief of Staff - Remote

Posted Yesterday
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Hiring Remotely in Eden Prairie, MN, USA
In-Office or Remote
113K-193K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Role
Leads strategic execution and enterprise program management for National Performance leadership. Partners with executives, manages governance and operating cadences, translates decisions into accountable action plans, coordinates cross-functional initiatives, and drives performance improvement. Responsibilities include risk and dependency management, regulatory alignment, performance reviews, organizational effectiveness, and stakeholder consensus across a complex national healthcare organization.
Summary Generated by Built In
Requisition Number: 2379912
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
Seeking a strategic execution leader and trusted advisor to National Performance leadership. This role combines Chief of Staff responsibilities with enterprise program leadership, driving strategic initiatives across Care at Home related to performance management, care delivery model enhancements, regulatory readiness, governance, and organizational effectiveness. The ideal candidate will bring strong executive partnership skills, enterprise program management expertise, and the ability to influence across a complex national organization.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Partner with senior leaders to define priorities, facilitate decision-making, and drive execution of strategic objectives
  • Manage leadership operating cadence, including staff meetings, performance reviews, planning sessions, and governance forums
  • Ensure executive decisions are translated into actionable plans with clear ownership, accountability, and timelines
  • Coordinate cross-functional work across Market Operations, Clinical Operations, Product, Reporting & Analytics, Technology, Compliance, Regulatory, Finance, and other business partners
  • Proactively identify and manage risks, issues, dependencies, resource constraints, and competing priorities
  • Ensure initiatives remain aligned with business objectives, regulatory requirements, and operational goals
  • Facilitate monthly and quarterly performance reviews and business operating reviews
  • Drive accountability and performance improvement across national and market teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 5+ years of experience in strategy, business operations, program management, portfolio management or related leadership roles
  • Experience supporting executive leadership teams and driving organizational priorities
  • Experience using Power BI, SharePoint, and Microsoft Office Suite
  • Experience operating successfully in highly matrixed and rapidly evolving environments
  • Proven advanced program and project management capabilities, including governance, planning, risk management, issue resolution, and stakeholder engagement
  • Proven solid analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations
  • Proven exceptional written, verbal, and executive communication skills
  • Proven ability to influence and build consensus across multiple levels of leadership without direct authority

Preferred Qualifications:
  • Healthcare, managed care, home-based care, care management, population health, or provider operations experience
  • Experience supporting enterprise performance management initiatives
  • Experience supporting regulatory readiness and reporting initiatives
  • Experience leading enterprise transformation and organizational change efforts
  • Experience using Smartsheet, Microsoft Project, and/or Azure DevOps
  • Familiarity with Home & Community Care Delivery, United Care at Home operations, and/or care delivery models of care

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Skills Required

  • 5+ years of experience in strategy, business operations, program management, portfolio management, or related leadership roles
  • Experience supporting executive leadership teams and driving organizational priorities
  • Experience using Power BI, SharePoint, and Microsoft Office Suite
  • Experience operating successfully in highly matrixed and rapidly evolving environments
  • Advanced program and project management capabilities, including governance, planning, risk management, issue resolution, and stakeholder engagement
  • Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations
  • Exceptional written, verbal, and executive communication skills
  • Ability to influence and build consensus across multiple levels of leadership without direct authority
  • Healthcare, managed care, home-based care, care management, population health, or provider operations experience
  • Experience supporting enterprise performance management initiatives
  • Experience supporting regulatory readiness and reporting initiatives
  • Experience leading enterprise transformation and organizational change efforts
  • Experience using Smartsheet, Microsoft Project, and/or Azure DevOps
  • Familiarity with Home & Community Care Delivery, United Care at Home operations, and/or care delivery models of care

What the Team is Saying

Optum Compensation & Benefits Highlights

  • Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
  • Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
  • Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.

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The Company
HQ: Eden Prairie, MN
160,000 Employees
Year Founded: 2011

What We Do

Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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Optum Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.

Typical time on-site: Not Specified
HQEden Prairie, MN
Metro Manila, Philippines
Cebu, Philippines
Davao, Philippines
Ann Arbor, MI
Atlanta, GA
Baltimore, MD
Bengaluru, India
Chennai, India
Dallas, TX
Detroit, MI
Dublin, Ireland
Hartford, CT
Houston, TX
Hyderabad, India
Jacksonville, FL
Las Vegas, NV
Letterkenny, Ireland
Louisville, KY
Madison, WI
Minneapolis, MN
Nashville, TN
New Delhi, India
Philadelphia, PA
Phoenix, AZ
Pune, India
Raleigh, NC
San Diego, CA
Washington, DC
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