Associate Director, Marketing Operations

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.

We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry’s premier provider. We provide support for clients during every step of the product development lifecycle and beyond.

Come and work for an organization with the:

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the

Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core

Values:

• Act with integrity in everything we do.
• Provide best-in-class customer experiences.
• Develop superior talent and deliver expertise.
• Respond with agility and provide timely results.
• Embrace collaboration, diverse perspectives and ideas.

Compensation Target:

$162,000.00

Job Description:

•    Oversee day-to-day marketing operations, ensuring projects and initiatives are organized, tracked, and consistently moving forward while removing blockers and facilitating communication across the marketing department.
•    Build and manage a centralized project management system that serves as the single source of truth for marketing activities, timelines, and deliverables.
•    Monitor team-wide progress against marketing plans and priorities, identifying risks, dependencies, or misalignments and partnering with leadership to course-correct.
•    Coordinate and align ongoing initiatives across the full marketing team (including digital, content, creative, and events) ensuring teams have what they need to execute. 
•    Provide strategic and hands-on operational   support for conference and event planning and execution alignment with business objectives. Collaborate closely with the event lead, ensuring they have the resources, guidance, and cross-functional coordination.
•    Lead and mentor a small Marketing Operations team, scaling capabilities as the company grows.
•    Establish clear expectations, KPIs, performance standards, and growth plans for team members.
•    Foster a culture of collaboration, efficiency, and continuous improvement through regular feedback, coaching, and performance reviews.
•    Lead the planning, coordination, and execution of marketing projects from intake through completion, ensuring clear ownership, deadlines, and accountability.
•    Develop and implement standardized workflows, templates, and processes to improve team efficiency and reduce operational friction.
•    Support the adoption of AI‑enabled tools to enhance productivity, campaign performance, and operational stability.
•    Facilitate project reviews and alignment meetings that keep stakeholders informed and engaged.
•    Engage in campaigns from the earliest stages of strategic planning, ensuring goals, objectives, and success criteria are clearly defined and aligned across stakeholders before work begins.
•    Manage campaign workflows from strategy through creative development, approvals, launch, and post launch review.
•    Coordinate campaign launch logistics across all relevant teams and platforms, managing assets, checklists, and dependencies to ensure flawless execution.
•    Track campaign milestones and post-launch checkpoints, facilitating reviews that surface insights and inform real-time optimization decisions.
•    Lead post-campaign retrospectives to capture key learnings, document outcomes, and apply findings to future campaign planning and process improvement.
•    Serve as the primary operational point of contact for marketing vendors, agencies, and technology platforms, ensuring commitments are met and value is delivered. 
•    Partner with procurement and finance as needed to support vendor contracts and budget tracking.
Provide operational support to Marketing leadership, by tracking priorities, preparing updates, and facilitating cross-functional communications.
•    Support planning cycles by coordinating inputs across the team and ensuring leadership has a clear, consolidated view of marketing activities.
•    Represent Marketing Operations in cross-functional meetings and serve as an escalation point for operational issues.
•    Partner with Marketing, Sales, and Business Development leadership to translate company level goals into actionable marketing operational plans.
•    Assist Marketing leadership with tracking and forecasting the marketing operations budget. 
•    Monitor vendor and technology spend and support ROI analysis and optimization efforts.
•    Other related duties as assigned.

Qualifications & Technical Competencies:

•    Bachelor’s degree in Marketing, Business, Analytics, or related field. 
•    7-10 years of marketing operations, revenue operations, in a mid market ($100–$1B) organization, including 1-3 years supervisory experience.
•    Strong understanding of CRM and marketing automation systems (Salesforce and Pardot/Account Engagement preferred).
•    Experience building scalable systems and processes  to support organizational  growth.
•    Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
•    Experience with AI or machine learning enhanced marketing tools preferred.
•    Excellent communication and collaboration skills across technical and non technical stakeholders.
•    Demonstrated success partnering with Sales, IT, and executive teams.
•    Ability to lead a small team while remaining hands on in key operational areas.

Working Conditions:

•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds (12 kgs).  Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

•    Extensive use of a computer keyboard.

•    Travel up to 40% of time

•    If there is any discrepancy between the above and federal and local legal requirements, the legal requirements apply.

The compensation grade range for this position is:

$124,800.00 - $242,800.00Annual

Please Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

NAMSA is an equal employment opportunity company. NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.

Fair Chance Employment Statement:
At NAMSA, we are committed to providing equal employment opportunities to all qualified applicants, including those with arrest or conviction records. In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, we will consider qualified applicants with a criminal history.
Please note that NAMSA conducts a review of criminal history after the interview process and offer acceptance. This review is conducted to ensure that there is no direct, adverse, or negative relationship between the criminal history and the material job duties of the specific position. The following is a list of material job duties for this position:
• May operate equipment
• Records data timely and accurately
• May analyze and interpret data
• Conducts studies on medical devices that have an impact on human life
A criminal history that directly impacts the ability to perform these duties may result in the withdrawal of a conditional offer of employment. We believe in fair chance hiring and are committed to evaluating each applicant on a case-by-case basis.