Associate Director, Licensing Operations

Requisition Number: 2398957
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Director, Licensing Operations provides business and operational leadership for the centralized Licensing capability. The role converts Director-level priorities into a disciplined operating plan, aligns capacity across the team, establishes operating routines, and controls, and provides clear visibility into performance, risk, trade-offs, and decisions.
This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:

• Translate Licensing priorities into an integrated operating plan, priorities, service expectations, and performance measures.
• Maintain the end-to-end operational view of incoming demand, capacity, workload, dependencies, risks, and outcomes across the five capabilities.
• Run operating routines for intake, prioritization, capacity allocation, performance review, issue escalation, and leadership decision-making.
• Set cross-team priorities and resolve ownership or capacity conflicts while preserving the functional accountability of Delivery, Process, Regulatory Execution, and Data/Technology/Insights.
• Escalate matters requiring Director decisions or specialized Legal, Compliance, regulatory, or technical expertise.
• Use performance and capacity information to recommend resource shifts, priority trade-offs, and other licensing activities as needed.
• Drive operating-model standardization, continuity, and scalability across the capability.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age or older
• 5+ years in business operations, operational leadership, program/portfolio management, healthcare operations, regulatory operations, or related field
• 3+ years leading complex cross-functional operations or end-to-end processes
• Experience managing multiple priorities, capacity, risk, and executive-level decisions
• Experience using operational data to drive priorities and recommendations
• Experience using workforce models to assess staffing requirements
• Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience in regulated healthcare, insurance, financial services, or government programs
• Experience establishing or scaling an operating model
• Experience with workflow automation, analytics, AI, or operational transformation

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.