Associate Director, IT Operations

Seaport Therapeutics is seeking an experienced Associate Directory of IT Operations to oversee our outsourced Managed Service Provider (MSP) relationship and ensure high-quality delivery of IT services across the organization. Reporting to the VP of IT, this individual will act as the internal point of contact for day-to-day technology operations, manage vendor performance, and partner cross-functionally to maintain a secure, efficient, and scalable IT environment.  This position requires a presence in the Seaport area of Boston, with a strong preference for being onsite 3 – 4 days per week to foster collaboration and effective leadership as the IT function is established.

Seaport Therapeutics is a clinical-stage biopharmaceutical company advancing the development of novel neuropsychiatric medicines in areas of high unmet patient needs. The Company has a proven strategy of advancing clinically validated mechanisms previously held back by limitations that are overcome with its proprietary GlyphTM technology platform. All the therapeutic candidates in its pipeline of first and best-in-class medicines are based on the Glyph platform, which is uniquely designed to enable oral bioavailability, bypass first-pass metabolism and reduce hepatotoxicity and other side effects. Seaport is led by an experienced team that invented and advanced important neuropsychiatric medicines and are guided by an extensive network of renowned scientists, clinicians and key opinion leaders. For more information, please visit www.seaporttx.com.

Key Responsibilities

• Serve as the primary liaison between Seaport Therapeutics and the MSP, ensuring timely, effective, and high-quality IT support
• Monitor service levels, issue resolution, ticket escalations, and user satisfaction across help desk, infrastructure, and endpoint management
• Collaborate with the MSP to oversee user onboarding/offboarding, software provisioning, and device lifecycle management
• Maintain visibility into network, cloud (O365, Google Workspace), and security operations, escalating concerns as needed
• Support implementation of IT policies, security standards, and compliance frameworks (e.g., SOX, HIPAA, GxP if applicable)
• Partner with internal stakeholders to assess technology needs and coordinate IT support for new systems or business initiatives
• Assist with vendor selection, contract renewals, and performance reviews
• Track and manage IT asset inventory and licensing
• Identify opportunities for process improvement and automation in IT operations
• Support the VP of IT in strategic planning, budgeting, and project execution

Qualifications

• 7+ years of progressive IT experience, with at least 2 years managing or directly overseeing MSP relationships
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Experience supporting growing biotech, pharma, or life sciences organizations strongly preferred
• Strong understanding of IT infrastructure, cloud services, identity and endpoint management, and cybersecurity fundamentals
• Experience with managing Microsoft Cloud Services (Entra ID, Intune, Defender, etc.) strongly preferred
• Demonstrated ability to manage third-party vendors, service contracts, and SLAs
• Excellent communication, stakeholder management, and problem-solving skills
• Ability to thrive in a fast-paced, evolving environment with a collaborative mindset
• A passion to learn new skills and technologies to forward the company’s goals and protect it critical data and infrastructure