Associate Director, Content Hub Lead (Hybrid - Upper Gwynedd, PA)

Job Description

The Associate Director, Content Hub Lead, oversees the end-to-end service across the Content Hub and Digital Production & Publishing model (collectively known as the Content Hub) for a portfolio of Agile marketing teams across SP&ID and Oncology. This role leads the installation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, strong stakeholder alignment, and high-quality, compliant delivery at scale. The position also plays a key role in advancing the future-state content operating model through adoption of Content Hub and other OMM capabilities, standardized ways of working, and automated and GenAI-enabled workflows.

Key Responsibilities

• Serve as the single point of accountability for Content Hub and DPP delivery at the Agile team level

• Enable consistent, scalable, and efficient content delivery aligned with the OMM model

• Drive improvements in speed to market, content quality, and customer engagement

• Partner closely with Hub Service Leadership on priorities and service model evolution

• Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing

• Ensure seamless handoffs across internal teams and external partners

• Enforce adherence to standards, governance, and quality expectations within the Content Hub

• Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies

• Partner with Content Hub and DPP Product Owners to identify risks, drive service enhancements, and highlight wins

• Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency

• Translate insights into actionable improvements

• Support OMM leadership reporting and continuous optimization of delivery performance

How You Will Succeed in This Role

• Operate with end-to-end ownership across Content Hub and DPP (no handoff gaps)

• Balance strategic thinking with strong execution rigor

• Build trust quickly across Agile teams and functional stakeholders

• Drive measurable improvements in speed, quality, and scalability

• Proactively identify and implement opportunities to simplify and optimize ways of working

Qualifications

• Minimum of 8 years of experience in marketing operations, content operations, digital production, or related fields

• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field

• Experience working in Agile or sprint-based marketing environments

• Demonstrated ability to lead cross-functional teams and manage complex delivery models

• Experience working with agencies and external partners

• Strong project management skills, including development of comprehensive project plans

• Strong understanding of end-to-end content development and digital production workflows

• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels

• Strong problem-solving skills

• Experience leading change management efforts, including driving adoption and minimizing disruption

• Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem

Location and Work Model

• Hybrid ability to work at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week

• Travel: approximately 10% for internal workshops, stakeholder meetings, integration sessions, and training

Required Skills:

Preferred Skills:

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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