Associate Director, Clinical Client Services

Posted 2 Days Ago
Be an Early Applicant
3 Locations
In-Office
160K-190K Annually
Senior level
Healthtech
The Role
Leads and develops a team of Clinical Account Consultants, overseeing clinical recommendations, client support, presentations, and complex escalations. Partners with sales, account, operations, analytics, product, and implementation teams to execute clinical initiatives and improve processes. The role requires expertise in formulary management, utilization management, specialty pharmacy, pharmacy trends, and translating claims data into client recommendations. Travel up to 25% is required.
Summary Generated by Built In
About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid (Local to NYC, Denver, or Charlotte area)

Position Responsibilities:

Team Leadership & Development

  • Lead, coach, and develop a team of Clinical Account Consultants.
  • Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
  • Support onboarding, training, performance management, and workload prioritization across the team.
  • Promote consistency in clinical consulting approaches, tools, and deliverables.

Clinical Strategy & Client Support

  • Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
  • Serve as a senior resource and escalation point for complex clinical questions and client situations.
  • Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
  • Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.

Operational Execution & Continuous Improvement

  • Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
  • Support implementation activities, disruption reviews, and post-go-live evaluations.
  • Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
  • Assist in developing standardized tools, templates, and best practices.

Required Qualifications:

  • PharmD degree from an accredited institution.
  • Active pharmacist license, or ability to obtain/maintain licensure as required.
  • 6+ years of experience in PBM, managed care, or health plan environments.
  • Demonstrated experience leading projects, mentoring others, or managing clinical teams.
  • Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
  • Experience translating complex clinical and claims data into actionable recommendations.
  • Strong communication, presentation, and relationship management skills.
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Ability to travel up to 25%.

Preferred Qualifications

  • Experience managing client-facing clinical teams within the PBM industry.
  • Experience supporting complex or large-market clients.
  • Experience developing clinical consulting standards, tools, or best practices.
  • Experience working in a highly collaborative, matrixed environment.
New York, NY Salary Range
$160,000—$190,000 USD
Denver, CO Salary Range
$160,000—$190,000 USD
Charlotte, NC Salary Range
$160,000—$190,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.

Skills Required

  • PharmD degree from an accredited institution
  • Active pharmacist license, or ability to obtain and maintain licensure as required
  • 6+ years of experience in PBM, managed care, or health plan environments
  • Experience leading projects, mentoring others, or managing clinical teams
  • Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis
  • Experience translating complex clinical and claims data into actionable recommendations
  • Strong communication, presentation, and relationship management skills
  • Ability to work effectively in a fast-paced, cross-functional environment
  • Ability to travel up to 25%
  • Experience managing client-facing clinical teams within the PBM industry
  • Experience supporting complex or large-market clients
  • Experience developing clinical consulting standards, tools, or best practices
  • Experience working in a highly collaborative, matrixed environment
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, NY

What We Do

Judi Health is a health technology company providing a comprehensive suite of solutions for employers and health plans, including: ‍- Capital Rx: a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers ‍ - Judi Health™: full-service health benefit management for employers, TPAs, and health plans ‍ - Judi®: a single, scalable SaaS solution that health plans can utilize to manage all their claim workflows Through these solutions, Judi Health is executing on its mission to give our country the infrastructure it needs for the healthcare we deserve. To learn more, visit www.judi.health.

Similar Jobs

Applied Systems Logo Applied Systems

Consultant

Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Remote or Hybrid
United States
3116 Employees
85K-105K Annually

PwC Logo PwC

Pricing Science Senior Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Hybrid
63 Locations
370000 Employees
124K-280K Annually

PwC Logo PwC

Sales Operations Consulting Senior Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Hybrid
41 Locations
370000 Employees
124K-280K Annually

PwC Logo PwC

Consultant

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Hybrid
45 Locations
370000 Employees
99K-232K Annually

Similar Companies Hiring

Sailor Health Thumbnail
Healthtech • Social Impact • Telehealth
New York City, NY
20 Employees
Granted Thumbnail
Artificial Intelligence • Healthtech • Insurance • Mobile • Financial Services
New York, New York
23 Employees
OneImaging Thumbnail
Healthtech
Miami, FL
62 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account