What You'll Do
- Serve as the primary product owner for systems architecture, partnering with Ecommerce, Customer Experience, Engineering, Operations, Finance, and external vendors to maintain system health and drive enhancements.
- Own the end-to-end order management ecosystem, including Shopify, Celigo, NetSuite, 3PLs, and related operational platforms, ensuring reliable and scalable integrations.
- Develop the long-term roadmap, identifying opportunities and new vendors to improve the customer’s order experience and operational performance.
- Develop and maintain a living document of all system integrations and policies, documenting data flows and dependencies with clear escalation paths.
- Create exception-handling workflows for stuck, failed, or delayed orders. Create automated alerts, reporting and ownership with xfunctional teams
- Ability to connect ecommerce business goals (conversion, retention, growth) to architectural and technical decisions.
- Lead cross-functional management of order and inventory flows, ensuring seamless
processing throughout the order cycle (checkout, fulfillment, delivery, returns/exchanges). - Own the day-to-day monitoring of order statuses, troubleshoot complex integration and fulfillment issues, and coordinate timely resolution across internal teams and external partners; establish reporting and escalation processes to identify and mitigate risks.
- Architect order sync concurrencies/timelines and inventory synchronization for peak demand periods
- Lead systems planning and operational readiness for new market and fulfillment location expansion, including transit testing, order routing, warehouse onboarding, and NetSuite configuration.
- Partner with Finance and Operations to implement pricing, tax configurations, inventory strategies, and market-specific operational requirements.
- Ensure new fulfillment locations and business processes are integrated seamlessly into the existing technology ecosystem.
- Stay ahead of emerging technologies, including AI and automation, and bring a point of view on where and how to apply them within the team
What You'll Bring
Bachelor’s degree in management information systems, computer science, business administration or other related field.
6-8+ years of experience in ecommerce operations, business systems, enterprise applications, or systems integration.
3-5+ years leading cross-functional teams or enterprise business systems initiatives.
Deep expertise with Shopify, ERPs (Netsuite preferred), middleware platforms (Celigo Integrator.io preferred), and third-party warehouse/3PL integrations.
Experience supporting a large direct-to-consumer (DTC) business and operations.
Strong understanding of order management, inventory management, fulfillment, warehouse operations, and ERP workflows.
Project management experience leading enterprise technology implementations.
Familiarity with AI tools and a point of view on how they can improve team efficiency
Strong communicator who leads with clarity and keeps stakeholders informed proactively
Other Details for Consideration
- Location of Position: Los Angeles, CA
- In Office Expectation: willing to work 3+ days in office each week
- Budgeted salary range: $130K-$160K
Skills Required
- Bachelor's degree in management information systems, computer science, business administration, or related field
- 6-8+ years experience in ecommerce operations, business systems, enterprise applications, or systems integration
- 3-5+ years leading cross-functional teams or enterprise business systems initiatives
- Deep expertise with Shopify
- Experience with ERPs (NetSuite preferred)
- Experience with middleware platforms (Celigo Integrator.io preferred)
- Experience integrating with third-party logistics providers (3PLs) and warehouse systems
- Experience supporting a large direct-to-consumer (DTC) business and operations
- Strong understanding of order management, inventory management, fulfillment, warehouse operations, and ERP workflows
- Project management experience leading enterprise technology implementations
- Familiarity with AI tools and a point of view on how to apply them to improve team efficiency
- Strong communication skills and stakeholder management; ability to work hybrid in Los Angeles (3+ days/week)
What We Do
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Celebrating the beauty of every eye, lip and face is fundamental to our DNA. It’s in our name and inspires us as a company. We are committed to creating a culture internally – and in the world around us – where all individuals are encouraged to express their truest selves, are empowered to succeed and where we do the right thing for people, the planet and animals. Our deep commitment to inclusive, accessible, cruelty-free beauty has fueled the success of the e.l.f. Cosmetics brand online and at retail since 2004. With the 2020 acquisition of the pioneering clean-beauty brand W3LL People, and the new lifestyle beauty brand Keys Soulcare created with Alicia Keys, we continue to strategically expand our portfolio with brands that support our purpose and values. Our brands are widely available online, and at leading beauty, mass-market, and natural specialty retailers.
