About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its People
We are on a mission to be America’s small business bank. Our deposits help fund loans for small businesses across the country. As an Associate Deposit Operations Specialist, you help fuel the growth of small businesses. The Associate Deposit Operations Specialist is responsible for all deposit operational activity for the bank including account maintenance, money movement, and reconciliation. This position promotes business for the bank by maintaining relationships with internal and external bank customers.
The Associate Deposit Operations Specialist is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.
What You’ll Do at Live Oak
Maintain knowledge and understanding of bank policies and procedures
Process ACH transactions, ACH returns and ACH files using various banking platforms within the governance of NACHA rules and guidelines
Open collateral and bank-controlled accounts per requirements of the lending relationship
Maintain and update account holder information across multiple banking systems
Research and resolve deposit account and general ledger reconciliation differences
Monitor and review online deposit applications to ensure accurate documentation has been obtained
Monitor and address all exception items including non-post, stop pays and NSF transactions
Handle incoming and outgoing wire requests
Issues and maintains debit cards
Handles debit card disputes
Adhere to all regulatory requirements and training
Organize, plan, and prioritize
Apply knowledge of deposit products, services, rules, and regulations
Pay close attention to detail to ensure accuracy and to minimize mistakes
Take steps to reduce adverse effects and mitigate risk
Effectively communicate with others and adapt communication style as needed
Demonstrate willingness to learn, accept feedback, improve, and adapt to change
Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
Required Experience
Bachelor’s degree or equivalent industry experience
Preferred Experience
A minimum of 2 years banking experience
Knowledge of banking regulations
Our Values
Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
Respect: Treat everyone with courtesy, politeness, and kindness.
Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [email protected].
EEO is the Law
The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
Skills Required
- Bachelor's degree or equivalent industry experience
- Be a designated essential employee and be available after hours or to work in office/remote during inclement weather or disaster
- Maintain high standard of regulatory awareness including BSA, AML, CIP, and OFAC
- Ability to process ACH transactions and ACH returns in accordance with NACHA rules
- Attention to detail and strong organizational, planning, and prioritization skills
- Effective communication skills and ability to adapt communication style
- Willingness to learn, accept feedback, improve, and adapt to change
- Minimum of 2 years banking experience
- Knowledge of banking regulations
Live Oak Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Live Oak Bank and has not been reviewed or approved by Live Oak Bank.
-
Healthcare Strength — Healthcare coverage is strong, with fully paid medical for employees and dependents plus on‑site clinic access, physical therapy, and wellness resources at headquarters. Dental, vision, life, and disability coverage are included.
-
Leave & Time Off Breadth — Paid time off is generous, with roughly four weeks plus bank holidays and floating days, alongside multiple paid parental options and paid short‑ and long‑term disability.
-
Retirement Support — Retirement offerings include a 401(k) match and an employee stock purchase plan, complemented by bonus and stock programs in some roles.
Live Oak Bank Insights
What We Do
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are the #1 SBA 7(a) lender by dollar volume* in the country and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured checking, high-yield savings and CD accounts to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
