About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.
Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.
We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.
Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
Qualifications:
Bachelor's degree in electrical engineering, Electronics & communication (Only)
Roles & Responsibilities
Conduct data research by collecting, analysing, and interpreting data sets.
Could be able to perform RCA and identify outliers in the data.
Helps the customers in troubleshooting the issues related to the system. Maintaining the SLA report.
Utilise business tools for data extraction, modelling, and troubleshooting to uncover the insights that help the customer for business growth.
Align with organizational goals, and values and contribute to long-term success.
Follow standard operating procedures (SOPs) to resolve common user issues.
Communicate clearly and politely with end users. Provide timely updates to users on the status of their reported issues.
Monitor system alerts or dashboards and report anomalies.
Requirements and skills:
Experience of 1-3 years in technical support to software products (B2B SaaS product)
Experience in customer service, technical support, ticketing tools, and troubleshooting skills.
Proficiency in Excel Some knowledge of tools like Python/SQL.
Should understand the renewable energy business.
Strong team player while possessing the autonomy to manage his own workload.
Collaborate with team members to share knowledge and best practices.
Maintain professionalism in all customer and internal communications.
Be proactive in asking for help when stuck and contribute to team goals.
Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.
Top Skills
What We Do
Stem, Inc. is a global leader in AI-enabled software and services that enable customers to plan, deploy, and operate clean energy assets. We offer a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading energy experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios.
