👫 Who are we looking for? We are seeking a Customer Success Manager or Account Manager with strong experience in Performance Marketing who's passionate in helping clients find and promote their best products while using (and co-creating) a unique SaaS solution.
We are proud partners of Meta, Google and Snapchat and through our Product Performance Management platform we influence every 43rd online purchase worldwide, working with major retailers like Adidas, Damas Jewellery, Landmark Group, 6thStreet and others.
🌍 Where? It's a hybrid set-up where you will balance working from home and in our JLT Office.
🗓️ When? As soon as it is possible for you.
ABOUT THE ROLE
- Our Customer Success Managers work as strategic partners to our clients, big e-commerce retailers, and help them to scale their digital promotions and commercial activities and thus make their businesses more profitable and sustainable.
- You will be responsible for the full customer cycle - from onboarding the client into our SaaS platform up to regular business reviews and renewals, being their partner through strategies and successes. By providing tailor-made analytical and business insights you will support your clients in elevating their ROAS, ROI and revenue.
- We work with medium and large enterprise clients across the EMEA - you will be assigned with a portfolio of clients mainly from Middle East, Africa, India and partly from Europe too.
- In this role, you can learn more about the e-commerce business and strategies behind the success of top brands, how to get data insights and translate them into action points, how to create the case studies and educate our clients to adopt new approaches or platform features to become even more successful.
- Last but not least you will learn more about cross-team collaboration within a unique culture of a company which creates the future in the e-commerce world.
ABOUT YOU
- First of all, you should like a fast-paced environment where things change once we have a better solution.
- You already have a minimum of 2 years of experience as a Customer Success or Account Manager (direct responsibility for a B2B client portfolio) within the Performance Marketing environment, ideally from a MarTech/AdTech company.
- Marketing Technology is your passion and you have at least some knowledge about Google and Meta Ads (or you already are an expert 💙).
- Business acumen and data analytics come second nature to you.
- The company culture is important for you. You want to be surrounded by smart and friendly people who enjoy working together.
- You speak fluent English. Arabic is a big plus.
- You are based in Dubai and willing to commute to the JLT Office (during onboarding home office only on Fridays, after onboarding according to the agreement with your leader). If you are based in Saudi Arabia, it could work too!
- You are open to occasional travels to meet our clients personally for regular business reviews.
WHAT IT'S LIKE TO WORK IN CSM TEAM
The EMEA CSM team has 8 people with two amazing and supportive leaders for UK&CEE and for MEAA. The team works together, inspires each other and always looks for ways to enjoy the time together. You will be working closely with experts like Shelly, Jason, Vitoria and the rest of our superstars across the team and the company.
PERKS AND BENEFITS
🌴 30 days of holiday
👩🏻🏫 Education budget for your development
💸 Quarterly performance bonus (or commission)
📞 Phone allowance
✈️ Flight ticket allowance
⛱️ Vacation allowance
🏠 WFH Subsidy (€150 once per quarter)
🥂 Company and team events (online & offline)
…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?
WE CARE ABOUT
📈 AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.
📘 LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.
💡 OPENNESS –Questions? Assumptions? Feel free to ask & be prepared for honest answers.
👐 EACH OTHER – You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.
YOUR HIRING JOURNEY WITH US
1. Complete a quiz to show your CSM and performance marketing knowledge
2. Meet our Recruiter to understand the role and share your story
3. Get to know your future leader and align on mutual expectations
4. Discover more about the role by completing an activity including having our expert as your buddy
5. Show your skills during the presentation to your future leader and other experts
6. Get the job offer
WHO WE ARE
📌 Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 43rd online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.
📌 Official partner for the big players - Meta Business & Instagram, Google and Snapchat.
📌Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.
Do you like what you’ve seen? Apply now & let's learn more about each other!
In the meantime, you can get to know us better on our Linkedin and Instagram. 💜
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What We Do
ROI Hunter is a product performance management (PPM) platform. The platform enables retailers to understand how their individual products perform throughout the product life cycle, allowing them to maximise their margins by making better, more informed decisions. Common retail operating structures (buying, procurement, merchandising, marketing, and distribution) all perceive products differently, and use different metrics to manage their activities. We see the most friction between marketing and the rest of the organisation, as it’s difficult to break marketing efforts down to the SKU level, as well as to make SKU-level data actionable in marketing. This results in the true cost of promotion not being calculated into product margin, which leads to overinvestment in bad products and underinvestment in potentially good products. Product performance management overcomes the difficulties described above by combining product data across marketing channels with business data about SKUs to create a combined view of true product performance. This can be used to drive marketing efforts or support critical business decisions (e.g. pricing or purchasing of products). The PPM platform also connects directly to the ad networks. With ROI Hunter, e-commerce marketers can build and launch more profitable campaigns all from the same platform.
