JOB PURPOSE
Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points
Please note, this role is for a UAE national only
ROLES AND RESPONSIBILITIES
- Support the Head of Customer Happiness to:
- Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
- Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
- Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
- Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
- Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
- Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
- Adherence to Customer Happiness policies and processes
- Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function
QUALIFICATION AND EXPERIENCE
RELATED YEAR OF EXPERIENCE:
Min of 4+ years of experience in a customer service or a related field
FIELD OF EXPERIENCE:
Retail estate sector, hospitality, banking sector, Client centric, Service sector.
TECHNICAL AND INTERPERSONAL SKILLS
- Good understanding of Customer Relations and Services
- Strong knowledge of CRM
- Good understanding of the “Design and build” journey for residential Project
- Proven strategic thinker with track record of innovation
- Good conflict resolution/management skills
- Good communication and interpersonal skills
QUALIFICATION
- Bachelor’s degree in Business Administration, Marketing, Finance or any related field
Skills Required
- Minimum of 4+ years of experience in customer service or related field
- Bachelor's degree in Business Administration, Marketing, Finance or related field
What We Do
AlDar Properties was incorporated in 2004 by the founder, Mr. Sulaiman Al-Banai. The company is engaged in property management of multi-family residential properties & commercial properties throughout Doha, Qatar. We are focused on maintaining a large diverse portfolio of properties; furnished, semi-furnished & unfurnished. Here at AlDar Properties, we are committed in giving our valued customers the best quality at affordable prices, with no agency fee. We are simply the experts in the art of real estate with a team that is trained to understand all of your needs and provide you with clear expert advice to help you easily navigate the process and give you the best living experience
