At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and is able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone and email.
Responsibilities:- Create an exceptional, personalized service experience for Lyft users
- Provide friendly, timely support to Lyft drivers and passengers via phone and email
- Troubleshoot user problems with the Lyft app
- Document all support contacts in a CRM system
- Make recommendations based on feature requests and bugs reported by users
- Be a community advocate for Lyft
- 1+ years experience in customer service or call center a plus, but not mandatory
- Computer proficiency required
- Friendly and enthusiastic, social personality
- Dependable and punctual with time management skills
- Strong writing skills and impeccable attention to detail
- Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
- Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
- Ability to quickly learn web-based user support applications
- Comfortable in a fast-paced environment, subject to rapid change and uncertainty
- High level of comfort and familiarity with smartphone applications (iPhone and Android)
Please submit your resume in English.
Top Skills
What We Do
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
