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The Role
Support Customer Engagement Managers in pre-sales: prepare RFI/RFP responses, proposals, presentations, and customer materials; coordinate stakeholders and delivery teams; maintain SharePoint knowledge base; support multiple engagements and improve pre-sales processes using AI tools.
Summary Generated by Built In
ELEKS is looking for an Associate Customer Engagement Manager in Ukraine.
REQUIREMENTS
- 1+ year of experience in Sales, Business Development, Pre-Sales, Sales Support, Account Management, or another relevant client-facing role
- Strong communication and stakeholder management skills
- Ability to coordinate multiple stakeholders and work effectively in a cross-functional environment
- Strong organizational skills and attention to detail
- Experience preparing presentations, proposals, reports, or other customer-facing materials
- Ability to structure and communicate information clearly
- Proactive and collaborative approach to work
- Ability to manage several tasks and priorities simultaneously
- Upper-Intermediate or higher level of English, both written and spoken
NICE TO HAVE
- Experience in an IT services or software development company
- Previous exposure to RFI/RFP or proposal preparation
- Understanding of software development and delivery processes
- Experience working with international customers
- Experience with SharePoint or other knowledge management tools
- Hands-on experience using AI tools for research, content preparation, or productivity
RESPONSIBILITIES
- Support Customer Engagement Managers throughout the pre-sales process
- Coordinate the collection, validation, and consolidation of information required for customer-facing materials
- Prepare and contribute to RFI responses, proposals, presentations, and other pre-sales materials
- Collaborate with Business Development, Delivery teams, and subject matter experts to gather relevant business and technical information
- Support the preparation and maintenance of customer references and case studies
- Maintain and continuously improve the SharePoint-based pre-sales knowledge repository
- Ensure that customer-facing materials are accurate, structured, consistent, and delivered on time
- Support multiple pre-sales engagements across different regions and business domains
- Contribute to continuous improvement of internal pre-sales processes and practices
- Use AI-enabled tools to improve the quality and efficiency of pre-sales activities
WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
Skills Required
- 1+ year of experience in Sales, Business Development, Pre-Sales, Sales Support, Account Management, or another relevant client-facing role
- Strong communication and stakeholder management skills
- Ability to coordinate multiple stakeholders and work effectively in a cross-functional environment
- Strong organizational skills and attention to detail
- Experience preparing presentations, proposals, reports, or other customer-facing materials
- Ability to structure and communicate information clearly
- Proactive and collaborative approach to work
- Ability to manage several tasks and priorities simultaneously
- Upper-Intermediate or higher level of English, both written and spoken
- Experience in an IT services or software development company
- Previous exposure to RFI/RFP or proposal preparation
- Understanding of software development and delivery processes
- Experience working with international customers
- Experience with SharePoint or other knowledge management tools
- Hands-on experience using AI tools for research, content preparation, or productivity
ELEKS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ELEKS and has not been reviewed or approved by ELEKS.
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Wellbeing & Lifestyle Benefits — Well-being support is positioned as a meaningful part of the package, including mental-health/psychological support and wellness offerings in some locations. Flexible work options (remote-friendly/hybrid and flexible hours) also add day-to-day lifestyle value beyond base pay.
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Leave & Time Off Breadth — Time-off coverage is described as broad, with paid vacation and sick leave plus additional paid days for life events and the option for unpaid days. Sabbatical-like options are also referenced, suggesting additional flexibility for extended leave in some circumstances.
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Equity Value & Accessibility — Long-term rewards include opportunities to buy company shares or convert a yearly bonus into shares. This provides an additional wealth-building path beyond salary for eligible employees.
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The Company
What We Do
ELEKS is the partner of choice for many of the world's leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services. We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world. Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and UK, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting. For more information, please visit: eleks.com
