Associate Customer Communications Specialist

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

As a Customer Communications Specialist, the ideal candidate will be responsible for crafting various customer communications, including end-of-life notices, nurturing messages, and product updates. In addition, the specialist will play a vital role in coordinating the logistics for voice of customer program meetings, developing a comprehensive library of communication templates, and creating engaging newsletters.

Key Responsibilities:

• Develop and implement communication strategies for customer end-of-life notifications, nurturing campaigns, and product updates.

• Design and deliver high-quality PowerPoint presentations for internal and external stakeholders.

• Coordinate customer advisory board meetings, including communications, scheduling, and material preparation.

• Build and maintain a library of communication templates to streamline the creation of consistent and brand-aligned messages across various platforms.

• Write, edit, and distribute content, including newsletters.

• Collaborate with cross-functional teams, including Marketing, Products, Customer Care and Customer Success, to ensure alignment and effectiveness of communication efforts.

• Utilize exceptional verbal and written communication skills to articulate complex information clearly and persuasively to diverse audiences.

• Monitor and report on the effectiveness of communication initiatives and adjust strategies as needed.

Qualifications:

• Bachelor’s degree in Communications, Marketing, Public Relations, or related field.

• Minimum of 2 years' experience in customer communications, marketing, or a related customer-facing role. 

• Proven experience in creating and managing customer communications, preferably in a corporate or legal environment.

• Proficiency in Microsoft PowerPoint and other presentation tools.

• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.

• Excellent verbal and written communication skills with a keen eye for detail.

• Experience in developing communication templates and standards.

• Adept in creating engaging newsletters and managing distribution lists.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Creative thinker with a customer-focused mindset.

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.