Associate Creative Director, Consumer Services

Posted Yesterday
Hiring Remotely in United States
Remote
Senior level
Agency • Marketing Tech
The Role
Lead creative strategy and execution for a consumer vertical, managing 3–4 senior direct reports. Translate data into omnichannel campaigns, oversee production/post-production, drive client-facing pitches, ensure creative aligns with performance goals, coach and develop team members, and identify growth opportunities to meet revenue and retention KPIs.
Summary Generated by Built In
Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. 

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. 

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

As an Associate Creative Director, Consumer Services, you are the strategic and creative owner for all client work within a dedicated vertical. You lead creative strategy and design, oversee production and post-production output, and partner with cross-functional teams to drive business growth. You are the face of creative for your clients - pitching ideas, guiding execution, and ensuring all campaigns deliver on brand, channel, and performance objectives. You’re also responsible for developing your team and evolving our creative capabilities to meet the demands of today’s marketing landscape.

Responsibilities:

  • Oversee the creative vision and output for clients within a defined industry vertical while serving as the senior creative advisor to clients, translating insight and data into breakthrough campaigns
  • Oversee all aspects of creative - from strategy to execution to post-production - ensuring output aligns with performance goals
  • Translate insight and data into breakthrough campaigns that connect creative to business and channel objectives
  • Lead and manage a group of creative professionals (Creative Strategists, Designers, Editors, etc.), overseeing 3–4 direct reports at senior levels
  • Drive team development through coaching, clear growth plans, and training initiatives while managing performance, retention, staffing, and promotion recommendations
  • Champion high-performance creative workflows, QA processes, and omnichannel best practices
  • Identify client growth opportunities through creative-led retention and expansion efforts

Role Requirements:

  • You have held an Associate Creative Director, Creative Director, Design Director, Video Director or Senior Creative Lead role at a creative and/or media advertising agency
  • Demonstrated portfolio illustrating proficiency to conceptualize, develop and deliver creative campaigns across multiple channels
  • Senior level mastery of one or multiple executional skill sets: Copywriting, Design, Production, Strategy, or Post Production  
  • Robust experience collaborating with and managing creative teams across multiple client accounts
  • Demonstrated experience in a client facing role, being able to speak directly to presentation and problem solving experience
  • Deep understanding of creative best practices, strategy, compliance, project management and team management
  • High ability for original conceptualization with high proficiency for organization
  • Self starter and problem solver mentality 
  • Experience as a focused, strong and empathetic leader

Key Performance Indicators (KPIs)

  • 96%+ Creative client retention rate
  • Closed Service Expansion Retainer for Creative to support Division 60% ETCR
  • 8 Average Client NPS
  • Hit Division P&L Goals (revenue and ebitda)
  • +90% Team Retention
  • 60% Creative Team contribution margin
  • Client Book Revenue per Employee: $22,000

Most Important Things (MITs)

  • Effectively manage your team(s) to facilitate a positive team member experience and alignment with company objectives
  • Delivery of a top-tier product for our clients by our team
  • Oversee the growth and retention of the team and clients

Benefits & Perks:

  • Base salary + commission opportunities
  • Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
  • 401(k) plan - 4% employer contribution matching
  • Unlimited Time Off available on day one
  • Fully flex work environment: full-remote, in-office, or hybrid
  • Employee Assistance Program (EAP)
  • 12 observed national holidays + 2 mental health recharge days per year
  • 2 Free Employee Assistance Programs
  • Unlimited opportunities for growth & leadership within a rapidly growing firm
  • Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
  • Quarterly awards including prize money and recognition for outstanding performance
  • Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence.

Skills Required

  • Previous role as Associate Creative Director, Creative Director, Design Director, Video Director, or Senior Creative Lead at a creative or media advertising agency
  • Demonstrated portfolio showing ability to conceptualize, develop, and deliver multi-channel creative campaigns
  • Senior-level mastery of one or more executional skill sets: Copywriting, Design, Production, Strategy, or Post Production
  • Robust experience collaborating with and managing creative teams across multiple client accounts
  • Proven client-facing experience with presentation and problem-solving skills
  • Deep understanding of creative best practices, strategy, compliance, project management and team management
  • Strong original conceptualization skills with high organizational proficiency
  • Self-starter with problem solver mentality
  • Demonstrated experience as a focused, strong and empathetic leader
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The Company
HQ: San Diego, CA
775 Employees
Year Founded: 2012

What We Do

Power Digital is a data-driven, ROI-focused marketing agency. Our team consists of highly specialized marketing professionals who are proven at the large agency level and are experts in their fields. Our mission is to move away from the standardized "one size fits all"​ marketing approach and deliver customized solutions with measurable results. Just like your business is unique, our digital strategy for you will be too. Our team understands that every business company has different analytics goals in mind and that different routes must be taken to accomplish them. We provide online marketing services & campaigns tailored to your business objectives and specific audience. Transparency and collaboration are very important to us. We want to be more than just an agency. We want to become an extension of our clients’ marketing teams, delivering online marketing solutions both parties can be proud of. And how can we be an extension if we aren’t connecting and reviewing projects every week? Email updates are nice, but nothing beats hearing the inflection in a client’s voice when we share the good news. It is for this reason that we connect with our clients every single week. You can rest assured knowing that your brand is always on our mind when we’re providing online digital marketing services. We understand that digital marketing has never been more competitive, which is why we stick to what we have always focused on: driving ROI. How do we do this? We help you connect with the right customers through our internet marketing services. Whether through social media or search engine optimization, we work to increase your brand's online presence in a meaningful way. One of the reasons we're so confident in our ability to deliver amazing results is that we have experts in each key digital channel. From SEO and PPC to social media and PR, we work together to ensure our clients see the best results of each campaign. For us, efficiency and results are the names of the game.

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