Associate Commissions Operations Analyst

Get your career started at eHealth

eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

Who we are:

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

What you will do:

As a member of the Revenue Operations team, the Associate Commission Operations Analyst is responsible for analyzing commission data, customer information and carrier documentation to drive accurate, complete, and timely application of commissions from carrier partnerships to maximize revenue, cash, and membership for eHealth. This role analyzes and resolves payment, statement, and system discrepancies by collaborating with internal and external teams. The Associate Commission Operations Analyst prepares operational deliverables and identifies process and system improvements. The role reports to the Supervisor / Manager, Commission Operations.

• Perform daily reconciliation and application of carrier commissions and review of membership information using multiple internal systems and attend daily calls.
• Research commission payments, statements and system discrepancies and resolve with internal and/or external teams. 
• Analyze complex carrier documentation to ensure accurate and timely membership and commissions in the eHealth commission system.
• Initiate and track various commission tasks using the company’s internal workflow tracking system.
• Prepare monthly, quarterly, and annual operational deliverables in support of the Finance close.
• Complete internal and external audits to support SOX testing of Revenue Operations controls.
• Write and maintain procedures related to the process, analysis, research, audits, and reporting functions.
• Facilitate carrier calls as needed with leadership support to address open items.
• Review carrier commission statements and membership reports to identify data improvements needed to accelerate completion of monthly application of commissions.
• Identify process and system improvements by collaborating with internal eHealth teams and external carriers/partners.
• Support department leaders on special projects, ad hoc reports and workflow improvements with the goal of establishing efficient, accurate and sustainable revenue and commission operational capabilities.
• Perform other responsibilities as assigned. 

Who you are:

• Bachelor’s degree in business or finance or related field or two+ years equivalent with experience in cash reconciliation, accounts receivable, and collections in an operational role.
• Strong analytical and problem-solving skills with strict attention to detail.
• Ability to work in a fast-paced and mission-driven environment, prioritize appropriately, work independently, handle multiple tasks simultaneously, and perform to high standards of accuracy.
• Collaborative team player with strong interpersonal, critical thinking, and communication skills - verbal and written.
• Proficient with Microsoft Office, including Excel and Word. Ability to create vlookup formulas and other formulas for analysis and review functions.
• Ability to meet critical deadlines.
• Demonstrate independent decision-making within the scope of their role. 
• Ability to work with all levels of internal and external teams, from staff to executive management. 
• Prior experience with data analysis, trending, and management reporting.
• Knowledge of Sarbanes-Oxley (SOX) and prior experience working with auditors on internal controls testing and procedures preferred. 
• Prior experience in the insurance or healthcare industry, specifically regarding the payment or collection of commissions.
• Working knowledge of Tableau or similar systems preferred.

#LI-REMOTE-MW

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

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Base Pay Range -$49,400 - $61,700

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.