Associate Cloud Operations Engineer

How you'll support our mission!  

ESO is seeking an Associate Cloud Operations Engineer to join our Cloud Operations team. As a member of the Cloud Operations team, you serve as a steward for the infrastructure and services that power ESO’s suite of products. These products are delivered using Microsoft Azure Cloud Services, and you support our mission by:   

• Ensuring that the environments behind our products and services are secure, stable, and available to our customers.   

• Supporting your colleagues who depend on and leverage Azure services and our engineering environments to deliver our products & services.    

Reporting to the Cloud Operations Manager you will be part of our Engineering team based in our Belfast Office. 

What you’ll be doing: The day-to-day:  

• Triage inbound service requests and complete assigned work within expected timelines. 

• Monitor and respond to system and infrastructure alerts. 

• Collaborate with other teams to solve technical issues & assist in determining root causes of problems. 

• Remediate systems vulnerabilities and meet cyber security compliance standards. 

• Write and review documentation used for sustaining our operations. 

• Automate workflows, develop & maintain scripts to improve operational efficiency. 

• Be open to learning, taking on challenges and adapting to change. 

You can expect to: 

• Learn and work with exciting, modern, and emerging technologies. 

• Actively collaborate with your team members and colleagues across ESO. 

• Gain exposure to the architecture and design of a world class product suite. 

• Support multiple cloud operating models such as hybrid cloud, serverless, cloud enabled and cloud native. 

• Be welcomed by a supportive organization and team that will ensure that you are set up for success in your role. 

• Participate in on-call support during off hours on a rotational basis. Comfortable working with Alerting systems. 

Your qualifications:

• 2+ years in an operational/cloud role (Azure, AWS, GSP). 

• Experience with Windows and/or Linux system administration. 

The things that are nice to have for this role: 

• Experience working in an Agile environment (Scrum/Kanban). 

• Scripting & automation experience.  

• Exposure to CI/CD tech-stacks such as Terraform, Ansible and Azure DevOps. 

Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;

• Life insurance (4 x base salary) 
• Income protection insurance 
• A generous pension contribution 
• Private medical insurance including optical and dental 
• A health cash plan 
• Modern City Centre office and a flexible hybrid working policy  
• Annual health and wellness allowance + cycle-to-work scheme  
• Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay 
• Enhanced short and long-term sick pay 
• Great holiday entitlement which increases year on year until you reach 5 years of service! 

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.