Associate Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

EnergyHub’s Client Success team launches and operates best-in-class programs for electric and gas utilities, helping them address grid challenges by engaging customers with connected devices. 

As an Associate Client Success Manager, helping our clients achieve their goals is your mandate: you will support the Client Success team’s South pod with developing strategic partnerships in the wider region to grow the size of their programs. This includes handling foundational level operations and day-to-day processes during different points in the client life cycle; you will be responsible for ensuring daily tasks are completed in accordance with department policy and procedure guidelines and any additional client-specific standard operating procedures.

Soon enough you will also own the client relationship end-to-end for your own portfolio of clients, including managing the launch of our platform and programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams to maintain account health.

This role is a great opportunity for someone looking to get started in, or progress on their journey with utility partnerships, and wants exposure to every stage in maintaining successful client relationships. 

This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment and possesses a keen commercial sense and is an effective multi-tasker with great attention to detail. The successful candidate is a quick learner and proactive self-starter, has the ability to communicate a variety of data driven messages to varying audiences, can build relationships effortlessly, is client-focused, and consistently achieves results.   

Main Responsibilities

• Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams. Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure for the accounts you are supporting and assist client success team members in day-to-day tasks and ad hoc projects including taking notes during onboarding and client calls. 
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and ultimately guide them through key decisions to design programs that support these targets. Creatively problem-solve when difficult situations arise and resolve operational challenges.
• Be an effective internal and client facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
• Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to shaping program design and provide training to client program teams.  
• Other duties as assigned

Key Skills and Experience

• Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time (min. 2 years) 
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and foster outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional, fast paced work environment
• Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects 
• A BS or BA degree
• Willing and available to be on a call several weeks per year for after-hours emergency client escalations
• At least 2-3 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field 
• Experience working in or with renewable energy, utilities, grid services or adjacent industries ( cleantech / climate tech) preferred
• The ideal candidate will be based out of New York (HQ), or will work remotely out of one of the following states: New Jersey, Florida, Georgia, North Carolina, Texas, Tennessee.  
• Please note: we will not consider candidates that are based out of other states

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.