Associate Client Success Manager (Programmatic Adtech)

Are you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Our solutions provide advertisers with more time and freedom to concentrate on what matters to them most, both professionally and personally. We carry this philosophy into our workplace, offering our employees more chances to grow, collaborate, and achieve their goals. At Cognitiv, you will get MORE:

- Festiv - Fun and positivity are integral to our work environment. From cross-departmental games to friendly competitions and unique events, we ensure a dynamic and enthusiastic culture.

- Responsiv - Making a difference for our clients is at the heart of what we do. To make this one of our superpowers, we strive to create a culture of open communication and continuous learning. You will work closely with clients and key company stakeholders, sharpening your communication skills in a supportive environment where your input and ideas are valued and integral to our success.

- Inclusiv - Diversity and inclusion are more than just words to us—they are principles we live by. We celebrate unique perspectives, ensuring everyone feels valued and respected.

- Inventiv - As industry pioneers, we continuously reinvent and reimagine solutions. Sharing our knowledge and expertise to educate and lead the market is part of our DNA. If you love questioning the status quo, pushing boundaries, and challenging conventional thinking, you will fit right in. We admire intellectual curiosity and encourage it at every turn.

- Transformativ - We invest in the continuous growth and development of our team members, celebrating their contributions and supporting their work-life balance and overall well-being. Our holistic training, onboarding programs, and professional growth and development initiatives ensure you have the resources to succeed.

- Collaborativ - We transcend geographical boundaries, seamlessly operating across two coasts. Our culture thrives on cross-departmental collaboration and a unified sense of purpose, making teamwork a cornerstone of our success.

Cognitiv is on the cutting edge of ad tech and science, and we are looking for an energetic, creative, fun, experienced problem solver to be part of our Client Success team. This is an opportunity for someone to learn and grow in the dynamic industry of AI digital advertising and help drive success for a fast-growing organization. 

In addition to owning a few accounts, this role will co-own and support other campaign related tasks. This person will collaborate with a group of experienced and extremely dedicated coworkers who are all passionate about advertising, artificial intelligence and automated problem solving. Everyone has a voice, and we encourage new ways of thinking, especially those that will contribute to the overall success of Cognitiv. 

This position will be located in New York City with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote (Thursday/Friday). 

Responsibilities

• Deliver superior customer service to clients/agencies and in partnership with sales, help build, foster and develop client relationships
• Support Client Success teammates in day-to-day tasks and special ad-hoc projects.
• Set up automated reporting and the creation and submission of screenshots once a campaign is live
• Collaborates with Ops and Finance for month-end billing summaries and invoices to send to clients
• Continuously focus on ensuring revenue retention, increasing renewal rates and advertising spend, and apply campaign optimization strategies that meet and exceed clients’ KPI goals
• Work closely and communicate effectively with various functions including, ad operations, product, analytics and data science
• Work towards growing revenue across your book of business by identifying and helping secure incremental dollars
• Support sales staff in all day-to-day activities
• Own and assist in campaign pre-to-post-sale activities for clients, including, but not limited to: contribute to RFP deliverables, communicate and troubleshoot campaign performance and pacing, provide optimizations, insights and recommendations, develop wrap reports and participate in QBRs 
• Demonstrate an excellent understanding of Cognitiv products and services

Requirements

• Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience
• 0-1 year of sales support, client management, or sales planning experience in the digital media industry
• 0-1 year direct hands-on experience with advertising implementation and related concepts (DSPs, DMPs, tracking pixels, 3rd party tags, click trackers, viewability standards, etc.) 
• Background in programmatic advertising 
• Demonstrate experience with managing multiple projects and tight deadlines, organization, planning and problem-solving with proven ability to identify and prioritize critical issues

Preferred Qualifications

• Creative independent thinker with ability to pivot, roll up sleeves and cross collaborate on a moment’s notice
• Excellent attention to detail and follow-through with team members and clients
• Ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally)

Salary

• $60,000-$90,000 Base Salary + Equity

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

Here are some of the many benefits that our employees receive:

● Medical, Dental and Vision coverage, including some plans that are 100% employer paid

● 12 weeks paid parental leave

● Career Ladders slated to advance your career

● Unlimited PTO

● Work-From-Anywhere August

● Equity at all levels

● Comprehensive onboarding program (Cognitiv University)

● Hybrid work model

● Daily Lunch On Us

● Health and Wellness Stipend

● Cell phone reimbursement

● Parking Expense (CA & WA Offices)

● 401(k) plan with employer match

● Employee Assistance Program

● Pre-tax commuter benefits

and MORE!

Cognitiv is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring equal employment opportunities for all employees and applicants, regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local laws.