Associate, Client Services Representative

Company Description

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America’s Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
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Group Details

An exciting opportunity has arisen to join Tradeweb’s Client Services team covering the APAC region. Operating in a fast-paced, dynamic, and client-centric environment, the team is responsible for delivering Tradeweb’s suite of products to buy-side clients.

As a Client Services Representative, you will be expected to provide a high level of service to clients by efficiently handling enquiries, resolving issues, and supporting trading workflows. You will develop a strong understanding of Tradeweb’s products and services, while acting as a key partner to clients, Sales, and internal teams to meet evolving client needs.

Main Responsibilities include:

· Partner closely with Sales teams to onboard new clients, including coordination of legal documentation, system setup, and user training

· Take ownership of buy-side operational procedures and documentation, ensuring accuracy and scalability

· Provide day-to-day support to clients on platform usage, trading workflows, and post-trade processes

· Monitor trading activity and proactively identify, investigate, and resolve issues to ensure smooth execution and minimal disruption

· Support client connectivity and integration setup (e.g. FIX, SFTP, reporting tools), working alongside Integration teams

· Coordinate with clients' Middle and Back Office teams to configure post-trade solutions tailored to reporting, reconciliation, and regulatory requirements

· Participate in client calls and discussions to understand workflows and provide solution-oriented recommendations across pre-trade, execution, and post-trade processes

· Act as a central point of coordination across internal teams (Sales, Integration, Clearing, Product), particularly during escalations and time-sensitive issues

· Perform data analysis and trade investigations, including reviewing logs and reconstructing workflows to identify root causes of issues

Essential Skills / Experience:

· Strong client focus with a results-oriented mindset and commitment to delivering excellent service

· Ability to multitask effectively with strong organizational and time management skills in a fast-paced environment

· Demonstrated ability to work collaboratively across teams while also taking initiative and ownership independently

· High level of attention to detail, particularly in handling client configurations and reporting requirements

· Self-motivated, proactive, and eager to learn in a dynamic environment

· Background in client services, financial services, or trading support preferred

· Keen interest in financial markets; prior experience with electronic trading workflows is highly desirable

· Experience or exposure to trading platforms, FIX connectivity, or post-trade processes is a plus

· Fluent in North Asian languages (Mandarin, Japanese, Korean, etc.) is advantageous

· Strong proficiency in MS Office and comfort using financial systems and applications

· Strong analytical and problem-solving skills, with the ability to interpret trade data and system behavior

Additional Information

We offer a comprehensive range of benefits to support our employees at every stage of life and career. Our programs include enhanced parental leave, family-building and postpartum support through Maven, subsidised gym membership and a wide range of learning and development opportunities, to name a few! While specific offerings may vary by location, our teams will be happy to provide more detailed information about the benefits available in your region as you move through the recruitment process.