About this role
The Client Experience Management (CEM) team sits between the Client Business and functional teams across Technology & Operations, acting as a client’s central point of contact for day‑to‑day servicing, inquiries, and issue resolution. The team partners closely with Client Business colleagues to ensure client servicing needs are clearly understood and delivered through effective coordination with internal partners.
CEM also plays a key role in evolving BlackRock’s operational service model in line with client expectations and industry trends, with a focus on scalable, digital‑first solutions that support outstanding client experience.
Client Experience Delivery Team Overview
The Client Experience Delivery (CXD) team is a core pillar within BlackRock’s Client Service and Solutions organization, responsible for delivering a consistent and high‑quality onboarding and servicing experience to institutional clients across the client lifecycle.
As an Associate, you will gain exposure to the investment management industry while developing strong operational, client service, and stakeholder‑management skills. You will work closely with senior CEM team members and internal partners to support client onboarding, ongoing servicing, and resolution of operational inquiries.
Role Overview
The Associate role is an execution‑focused position designed for individuals who are developing expertise in institutional client servicing. Associates support complex client relationships under the guidance of senior CEM professionals and progressively build independence across defined responsibilities.
Responsibilities
Support day‑to‑day servicing for an assigned group of institutional clients, partnering with senior team members on more complex matters.
Assist in the coordination and delivery of client onboarding activities, ensuring tasks are tracked, stakeholders are aligned, and timelines are met.
Act as a liaison between clients and internal teams (e.g., onboarding, operations, portfolio management, product specialists) to help ensure timely and accurate delivery of client requests such as reporting, price files, invoices, and data.
Support the preparation of client communications and materials related to servicing updates, onboarding milestones, and operational inquiries.
Participate in regulatory, platform, and client initiatives as they impact assigned clients, gaining exposure to broader firm priorities.
Contribute operational input to sales and client retention efforts where appropriate, including support for RFP responses and due‑diligence processes.
Identify opportunities to improve servicing processes, documentation, and data quality to support scalability and risk reduction.
Requirements
3+ years of proven experience in client service, operations, sales, investment consulting, portfolio management support or related field.
Bachelor’s degree (BA/BS equivalent).
Strong attention to detail, with the ability to manage multiple deliverables and deadlines in a fast‑paced environment.
Strong comprehension skills, lateral thinking and problem solving capabilities.
Clear written and verbal communication skills, with the ability to collaborate effectively with internal partners and external clients
Proactive mindset with a willingness to learn, take feedback, and build subject‑matter expertise over time.
Strong proficiency in Microsoft Office applications, with the ability to work across multiple systems and tools simultaneously.
Team‑oriented approach and a strong commitment to delivering a positive client experience.
What This Role Offers
Exposure to complex institutional clients and cross‑functional teams across BlackRock.
Structured development toward greater ownership and independence within CEM.
Opportunities to contribute to regulatory, onboarding, and service‑model initiatives.
A collaborative environment that values accountability, innovation, and continuous improvement.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.Skills Required
- 3+ years of proven experience in client service, operations, sales, investment consulting, portfolio management support or related field
- Bachelor's degree (BA/BS equivalent)
- Strong attention to detail with the ability to manage multiple deliverables and deadlines in a fast-paced environment
- Strong comprehension skills and problem-solving capabilities
- Clear written and verbal communication skills
- Proactive mindset with a willingness to learn and build expertise
- Strong proficiency in Microsoft Office applications
- Team-oriented approach and a strong commitment to delivering a positive client experience
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
