About this role
BlackRock, the world’s leading investment manager and risk manager is committed to providing outstanding service to its clients. As the BlackRock business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is crucial to maintaining BlackRock’s position as an industry leader in providing superior client service.
The Client Experience Management (CEM) team works with the BlackRock client businesses to ensure that the servicing needs of our clients are understood and aligned with the operational teams across BlackRock.
The team is responsible for ensuring that BlackRock’s operational service offering continues to evolve in line with industry and client trends with the goal of making it easier for our clients do business with BlackRock.
In addition, you will be responsible for driving and delivering the daily client experience and servicing client needs through interaction with various teams across the firm.
Job Summary:
The successful candidate will be part of a team of Client Experience professionals supporting our institutional clients located across South East Asia.
Primary responsibilities are to be the first line of client service and the role offers a unique opportunity to face off directly with clients and a wide range of stakeholders within the business.
Responsibilities:
The candidate will be the primary point of contact for institutional clients who have appointed BlackRock to manage their segregated portfolios and their pooled fund investments.
Own institutional client queries and drive them through to resolution, always with consideration to the client’s needs and expectations.
Work with external and internal teams to resolve client queries and deliver the right client experience!
Handle any client complaints in a timely and sensitive manner, in accordance with internal procedures, keeping clients informed and maintaining the relationship to mitigate the impact of dissatisfaction.
Own the overall operational client experience, in partnership with the Client Business throughout the client lifecycle
Engage the local, regional and global investment and operational teams to meet clients’ needs and improve our service delivery to clients
Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing, including review and validation of monthly metrics.
Represent the business at client meetings and due diligence visits etc.
Engage the operational resources of the firm to meet clients’ needs
Focus on sustaining the highest level of client service
Qualifications:
4+ years of experience in client servicing/client management/relationship management preferably for institutional clients
Prior experience in the asset management industry with exposure to operational and client service functions
Experience in managing client relationships, with a particular focus on addressing operational risk matters.
Ability to exercise sound judgment to independently handle complex client requirements, ensuring all actions align with established protocols and client expectations.
Skilled in developing collaborative working relationships with key business and internal partners
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy, and drive
Time management skills within a fast-paced environment to consistently meet the needs of the business and our clients.
In depth product knowledge, especially investment guidelines and their impact to performance and operational complexity.
Attention to detail, strong comprehension skills, lateral thinking, and problem-solving capabilities.
Ability to use factual based data in decision making process
Strong presentation skills and ability to adapt to audience at all corporate levels.
Ability to analyse, synthesise and present data in a concise and easy to understand style
Strong interpersonal skills
Strong, effective communicator, both written and spoken English. Proficiency in Southeast Asian languages would be considered an added advantage.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers.
BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today.
At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together.
Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
