Associate Client Service Representative
Salem, OR (Hybrid)
Monday-Friday, 9am-6pm
As a Records Client Service Representative, you will be responsible for maintaining the accuracy of CSC’s Company Records Database in a timely manner. This role is critical to the organization as we maintain the data and records of our customers that allow them to flourish, meet the compliance needs of our customers and retain their business for the long term by delivering exceptional customer satisfaction. You will be working closely with all areas of th,e business including but not limited to the Strategic Account Management team and Entity Portfolio Specialist teams, Operations, Sales and Finance.
Some of the things you will be doing:
- Understand and complete requests from both internal and external customers from our Records Queue's and properly update our Company Records database.
- Research entities or groups of entities status at the Secretary of State and validate or update our database accordingly.
- Review, understand and correct different error log reports that are generated. This requires us to review the flow of data from one of our systems to our Company Records database to identify errors in processing and systemic gaps that would cause our records to not be accurate
- Employees must demonstrate active participation in CSC Values and actively work to improve their performance towards living the values.
- Work collaboratively with the team
Hard and Soft Skills Expectations:
- Ability to work and navigate across multiple databases and computer screens
- Comfortable answering client phone calls, understanding the customer’s request, and completing what is asked while maintaining exceptional customer service.
- Embody and live the high expectations of CSC’s company culture. It is pivotal to our success. We expect all employees to live by this
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Ability to navigate and work across multiple databases and computer screens
- Comfortable answering client phone calls and resolving requests with exceptional customer service
- Maintain accuracy and timely updates to the Company Records database
- Research entity status at the Secretary of State and validate or update records
- Review, understand, and correct error log reports and identify data flow issues
- Demonstrate active participation in company values and work collaboratively with the team
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — The package offers Aetna medical and dental and VSP vision with multiple plan options, CVS Caremark pharmacy, and tax‑advantaged FSAs/HSAs to manage costs. Wellbeing resources such as an Employee Assistance Program and flexible/remote options in some teams further support day‑to‑day health needs.
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Parental & Family Support — Paid family leave includes 12 weeks fully paid maternity leave and six weeks fully paid parental or adoption leave after 30 days of employment. Company‑paid life and disability coverage and optional legal/ID protection add family security.
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Retirement Support — A 401(k) with company matching is emphasized, with the match described as strong even though exact formulas are not consistently published. This supports long‑term savings alongside the core health and leave benefits.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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CSC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
