Associate, Client Service Management

About this role

About BlackRock

BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products that include separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles. BlackRock also offers risk management, advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions®. BlackRock currently has more than $9 trillion AUM and approximately 16,000 employees in more than 30 countries and a major presence in global markets.

Business description:

BlackRock, the world’s leading investment manager and risk manager is committed to providing outstanding service to its clients. As the BlackRock business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is crucial to maintaining BlackRock’s position as an industry leader in providing superior client service.

The Client Experience Management (CEM) team works with the BlackRock client businesses to ensure that the servicing needs of our clients are understood and aligned with the operational teams across BlackRock.

The team is responsible for ensuring that BlackRock’s operational service offering continues to evolve in line with industry and client trends with the goal of making it easier for our clients do business with BlackRock.

In addition, you will be responsible for driving and delivering the daily client experience and servicing client needs through interaction with various teams across the firm.

Job Summary:

The successful candidate will be part of a team of Client Experience professionals supporting our institutional clients located in Korea.

Primary responsibilities are to be the first line of client service and the role offers a unique opportunity to face off directly with clients and a wide range of stakeholders within the business.

Responsibilities:

• The candidate will be the primary point of contact for institutional clients who have appointed BlackRock to manage their segregated portfolios and their pooled fund investments.

• Own institutional client queries and drive them through to resolution, always with consideration to the client’s needs and expectations.

• Work with external and internal teams to resolve client queries and deliver the right client experience

• Handle any client complaints in a timely and sensitive manner, in accordance with internal procedures, keeping clients informed and maintaining the relationship to mitigate the impact of dissatisfaction.

• Own the overall existing client experience, in partnership with the Client Business throughout the client lifecycle

• Be the bridge between the Client Businesses and the local, regional and global investment and operational teams to engage with end-to-end resources of the firm

• Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing, including review and validation of monthly metrics.

• Represent the business at client meetings and portfolio reviews etc.

• Focus on sustaining the highest level of client service

• Gain a wealth of knowledge working with internal stakeholders, such as operations, legal and compliance, investment teams to best address client’s needs and improve our service offering to clients

Qualifications:

• 1-5 years of experience in client servicing/client management/relationship management preferably for institutional clients

• Prior experience in the asset management industry with exposure to operational and client service functions

• Experience in dealing with clients and associated operational risk matters

• Experience and judgment to consistently handle complex client requirements independently

• Skilled in developing collaborative working relationships with key business and operations partners

• Ability to work in a dynamic, fast-paced environment with high self-assurance, energy, and drive

• Time management skills within a fast-paced environment to consistently meet the needs of the business and our clients

• In depth product knowledge, especially investment guidelines and their impact to performance and operational complexity

• Attention to detail, strong comprehension skills, lateral thinking, and problem-solving capabilities

• Ability to use factual based data in decision making process

• Strong presentation skills and ability to adapt to audience at all corporate levels

• Ability to analyze, synthesize and present data in a concise and easy to understand style

• Strong interpersonal skills

• Strong, effective communicator, both written and verbal, fluency in English and Korean.

• CFA qualification is a plus

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.