Associate, Client Operations

IEQ Capital is a Registered Investment Advisor seeking to transform traditional wealth management. Our quest is to integrate the Intellectual and Emotional Quotient, generating exceptional investment results driven by a values-oriented culture that fosters connection and collaboration with our clients. We are an independent, predominantly employee-owned company, adhering to the fiduciary standard to put our clients' interests first. We focus our efforts on helping clients meet their investment objectives without the distractions and limitations that can arise within much larger organizations.  

IEQ Capital is seeking a motivated, detail-oriented professional to join our team as a Client Operations Associate. In this role, you will play a key part in supporting the day-to-day operations that power our client service platform. Working closely with advisors, custodians, and internal teams, you will help ensure that client accounts are opened, maintained, and serviced with exceptional accuracy and efficiency. This position offers a strong foundation for career growth within IEQ Capital, providing exposure to our operational infrastructure, client onboarding process, and the broader investment management ecosystem.

Duties and responsibilities include, but are not limited to:

·         Prepare and generate new account paperwork for a variety of account types and custodians.

·         Process and track signed documentation to ensure timely completion.

·         Coordinate with custodians to facilitate account openings and resolve any outstanding items.

·         Maintain accurate and compliant client files, including Know Your Customer (KYC) records and other regulatory documents.

·         Pre-fill and process Private Placement Documents for alternative investment subscriptions.

·         Track investment funding and subscription status, ensuring completion and accuracy.

·         Enter and update client and account data in the firm’s Customer Relationship Management (CRM) system (Salesforce).

·         Support data consistency initiatives to improve operational accuracy and efficiency.

·         Provide proactive status updates to internal stakeholders on account and transaction progress.

·         Partner with advisors and other operations team members to resolve issues and streamline processes.

·         Contribute to process improvement initiatives and documentation of best practices.

Qualifications

·         Bachelor’s degree required.

·         0–2+ years of relevant experience in operations, financial services, or a related field.

·         Strong organizational skills with meticulous attention to detail.

·         Proven ability to think critically, identify issues, and propose solutions.

·         Excellent written and verbal communication skills.

·         Strong emotional intelligence and the ability to build relationships across teams.

·         Comfortable working in a fast-paced, high-volume environment with multiple deadlines.

·         Experience with Salesforce and/or Addepar is a plus.

·         A “no task is too small” mindset and a willingness to learn and grow within the firm.

Upward mobility aren’t just words on a page, it’s embedded in our culture. We look for individuals who are curious, who see gaps and find creative solutions, those who don’t stop until the work is done and always give more than what is asked. We value these individuals and want to see them grow and strive within the company.