Associate Category Sourcing Manager, Loan Services
Description
Are you ready to lead strategic sourcing and supplier management across a complex, regulated financial services environment? Join our team as an Associate Category Sourcing Manager, Loan Services and Consumer Operations, where you will lead market-facing category strategies, manage end-to-end sourcing initiatives, and drive cost optimization, value delivery, supplier performance, and risk mitigation across key business areas.
In this role, you will partner with business stakeholders, Global Supplier Services leadership, Legal, Finance, Cybersecurity, Compliance, Third-Party Risk, and supplier partners to execute disciplined sourcing strategies, lead competitive sourcing events, support commercial and contract considerations, and deliver recommendations aligned with business requirements, regulatory expectations, and firmwide objectives.
Job Summary
As an Associate Category Sourcing Manager, Loan Services within the Sourcing & Procurement team, you will lead category strategy, spend management, sourcing execution, supplier strategy, contract administration support, and supplier governance activities for mortgage default servicing categories. These include mortgage loan services and operations, collections, and contact center/BPO work.
You will lead business requirement development and documentation, execute sourcing strategies, identify qualified suppliers capable of meeting JPMC requirements, and manage eRFIs, eRFPs, RFQs, and eAuctions. You will lead supplier evaluation, develop sourcing options aligned to business requirements, and present recommendations to management and Global Supplier Services leadership as required.
The role will support contract and risk mitigation activities, supplier governance, and disciplined execution of sourcing initiatives. The role requires strong commercial judgment, strategic thinking, stakeholder management, and the ability to deliver sourcing projects that improve cost, quality, service delivery, risk management, and supplier performance outcomes.
Job responsibilities
Lead sourcing initiatives across mortgage default servicing categories and related loan services operations.
Perform spend analysis to identify opportunities for cost improvement, value delivery, savings, cost avoidance, supplier consolidation, and process improvement.
Develop and document business requirements in partnership with internal clients, sourcing managers, and cross-functional stakeholders.
Develop, document, communicate, and present sourcing strategies that align supplier capabilities, market dynamics, business needs, risk considerations, and commercial objectives.
Identify qualified suppliers capable of meeting JPMC operational, commercial, regulatory, service, technology, control, and risk requirements.
Lead execution of eRFIs, eRFPs, RFQs, and eAuctions, including supplier engagement, response analysis, proposal evaluation, and sourcing recommendation development.
Lead supplier evaluation, analyze competitive offerings, and present sourcing options and recommendations aligned to business requirements while optimizing price, quality, risk, service delivery, scalability, and long-term supplier value.
Support contract and risk mitigation activities through contract drafting input, key contract structure input, obligation tracking, approval milestone management, issue escalation, supplier commitment monitoring, and adherence to risk and control requirements.
Partner with cross-functional partners and firmwide control partners to complete sourcing initiatives in accordance with firmwide policies, control requirements, and business timelines.
Manage supplier governance activities, including supplier due diligence, performance management, scorecards, business reviews, corrective actions, renewals, amendments, governance, and offboarding as needed.
Maintain stakeholder-ready reporting, including dashboards, category summaries, sourcing status updates, executive updates, meeting notes, trackers, supplier records, and contract repositories.
Manage projects across a diverse sourcing portfolio, including goods, professional services, software licensing, mortgage default servicing, and adjacent business services categories.
Deliver sourcing projects across categories with an emphasis on service quality, value delivery, competitive pricing, and appropriate risk and control outcomes.
Required qualifications, capabilities, and skills
Bachelor’s degree in Supply Chain Management, Business, Finance, or related field, or equivalent related experience where appropriate.
7 to 10 years of related experience managing or supporting category strategy, sourcing, procurement, spend management, supplier management, contracting, or related functions, ideally within a large global institution.
Excellent verbal, written, and presentation skills, including the ability to prepare stakeholder-ready materials and present sourcing strategies, options, and recommendations.
Bias for action with a proven track record of execution, ownership, accountability, and measurable results.
Strong listening skills and a client-focused approach, with the ability to facilitate the success of internal line-of-business clients and translate business needs into sourcing actions.
Demonstrated ability to manage multiple competing priorities, complex stakeholder groups, and time-sensitive deadlines.
Knowledge of key aspects of competitive bid processes, supplier proposal evaluation, and general sourcing practices.
Ability to apply broad strategic thinking to complex problems involving commercial, operational, supplier, contract, regulatory, and risk considerations.
Strong analytical and problem-solving skills, including experience working with spend, pricing, supplier performance, contract, SLA, KPI, and market data.
Advanced proficiency in Microsoft Office, especially Word, Excel, and PowerPoint, with the ability to use AI tools responsibly to enhance work quality, streamline sourcing activities, and improve process efficiency.
Ability to work effectively with cross-functional partners, firmwide control partners, business stakeholders, and supplier representatives.
Preferred qualifications, capabilities, and skills
Experience supporting or leading sourcing, procurement, supplier management, contract management, or category management activities within financial services or mortgage servicing operations.
Exposure to mortgage default servicing categories or related loan services operations.
Project management experience or training, particularly in complex sourcing initiatives involving multiple stakeholders, approval milestones, and cross-functional dependencies.
Baseline understanding of key contract structures, commercial terms, supplier obligations, and contract risk mitigation levers.
Experience preparing executive-ready sourcing materials, including sourcing strategies, category summaries, executive updates, and sourcing status reports.
Experience with supplier due diligence, supplier governance, performance reporting, renewals, amendments, approvals, savings, cost avoidance, and risk mitigation outcomes.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree in Supply Chain Management, Business, Finance, or a related field, or equivalent related experience.
- Seven to ten years of related experience in category strategy, sourcing, procurement, spend management, supplier management, contracting, or related functions.
- Excellent verbal, written, and presentation skills.
- Proven track record of execution, ownership, accountability, and measurable results.
- Strong listening skills and a client-focused approach.
- Ability to manage multiple competing priorities, complex stakeholder groups, and time-sensitive deadlines.
- Knowledge of competitive bid processes, supplier proposal evaluation, and general sourcing practices.
- Strategic thinking applied to commercial, operational, supplier, contract, regulatory, and risk considerations.
- Strong analytical and problem-solving skills involving spend, pricing, supplier performance, contracts, SLAs, KPIs, and market data.
- Advanced proficiency in Microsoft Office, especially Word, Excel, and PowerPoint.
- Ability to use AI tools responsibly to improve work quality and sourcing efficiency.
- Ability to work effectively with cross-functional partners, control partners, business stakeholders, and suppliers.
- Experience in sourcing, procurement, supplier management, contract management, or category management within financial services or mortgage servicing operations.
- Exposure to mortgage default servicing categories or related loan services operations.
- Project management experience or training involving complex sourcing initiatives.
- Baseline understanding of contract structures, commercial terms, supplier obligations, and contract risk mitigation.
- Experience preparing executive-ready sourcing materials and status reports.
- Experience with supplier due diligence, governance, performance reporting, renewals, amendments, approvals, savings, cost avoidance, and risk mitigation.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
.png)
