As an Associate you will support the delivery CCOR Operations Transformation Capability AI-enabled initiatives within CCOR by conducting end-to-end process analysis, process mapping, process reimagination, and operating model design. You will partner with operations stakeholders, process owners, product delivery, technology, data science, and controls teams to identify inefficiencies and define future-state workflows. You will translate business needs into clear requirements and acceptance criteria to enable solution design and implementation. You will support testing, validation, and implementation readiness to confirm delivered solutions align to the agreed future-state process. You will help establish baselines and success measures to track benefits, controls, monitoring, and continuous improvement.
Job responsibilities
- Develop detailed current-state and future-state process maps using Business Process Model and Notation (BPMN) 2.0, capturing workflows, decision points, hand-offs, exceptions, dependencies, and human interventions.
- Analyze existing processes to identify inefficiencies, manual effort, duplication, bottlenecks, and control gaps; redesign workflows to simplify operations and improve quality, efficiency, and consistency.
- Identify and assess opportunities for large language model-based solutions, guided pathways, agentic workflows, low-code automation, and other intelligent solutions based on business needs, process suitability, and expected outcomes.
- Translate process analysis into proposed future-state operating models, defining roles, responsibilities, human decision points, exception handling, quality checks, and interactions between operations and technology-enabled solutions.
- Partner with process owners and business stakeholders to document business requirements, user journeys, functional needs, acceptance criteria, and process-level requirements for solution design and implementation.
- Coordinate with operations, product, technology, data science, risk, and controls teams to validate feasibility, identify dependencies, align solution design, and incorporate stakeholder feedback throughout the transformation lifecycle.
- Support solution walkthroughs, user acceptance testing, process validation, and implementation readiness; verify delivered solutions align with the agreed future-state process and business requirements.
- Establish process baselines and success measures, track expected benefits, and define requirements for controls, documentation, ongoing monitoring, and continuous improvement after implementation.
Required qualifications, capabilities, and skills
- Master’s degree / Post Graduate Degree from a reputed College / University
- Experience: 7+ years of relevant experience in business process management, business analysis, operations transformation, process excellence, or technology/artificial intelligence-enabled change initiatives in Risk, Compliance or Finance processes.
- Process modeling: Demonstrated ability to develop and interpret BPMN 2.0 process maps, including complex workflows, decision gateways, exception paths, system interactions, and cross-functional hand-offs.
- Process analysis: Strong analytical skills to assess current-state processes, identify root causes and pain points, challenge existing practices, and develop practical, simplified future-state workflows.
- Artificial intelligence & automation awareness: Working understanding of large language models, artificial intelligence assistants, agentic workflows, and low-code/no-code automation, including where these approaches can improve processes and where human oversight remains necessary.
- Business analysis & documentation: Ability to translate business problems into clear requirements, process documentation, user stories, acceptance criteria, operating procedures, and implementation artifacts.
- Stakeholder management: Strong communication and collaboration skills with the ability to engage senior stakeholders, process owners, operations, product, technology, data science, and controls stakeholders to build alignment across teams.
- Controls & risk awareness: Understanding of operational risk, process controls, auditability, exception management, and the importance of embedding applicable policy and control requirements into future-state process designs.
- Structured delivery: Ability to manage multiple workstreams, work through ambiguous business problems, track dependencies, and deliver high-quality outputs within agreed timelines.
Preferred qualifications, capabilities, and skills
- Exposure to process-modeling tools such as Lucid, Visio, Signavio, or equivalent BPMN platforms; familiarity with Agile delivery, Lean Six Sigma, process mining, or automation platforms; relevant BPM, business analysis, or process improvement certifications.
- Understanding of AI & Agentic delivery methodologies
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Master's degree or post-graduate degree from a reputed college or university
- 7+ years of relevant experience in business process management, business analysis, operations transformation, process excellence, or technology/AI-enabled change initiatives in risk, compliance, or finance processes
- Demonstrated ability to develop and interpret BPMN 2.0 process maps, including complex workflows, decision gateways, exception paths, system interactions, and cross-functional hand-offs
- Strong process analysis skills, including root-cause analysis, identification of pain points, and development of simplified future-state workflows
- Working understanding of large language models, AI assistants, agentic workflows, and low-code/no-code automation
- Ability to translate business problems into requirements, process documentation, user stories, acceptance criteria, operating procedures, and implementation artifacts
- Strong communication and stakeholder collaboration skills across operations, product, technology, data science, risk, and controls teams
- Understanding of operational risk, process controls, auditability, exception management, and policy requirements
- Ability to manage multiple workstreams, dependencies, ambiguous business problems, and delivery timelines
- Exposure to Lucid, Visio, Signavio, or equivalent BPMN process-modeling platforms
- Familiarity with Agile delivery, Lean Six Sigma, process mining, or automation platforms
- Relevant BPM, business analysis, or process improvement certifications
- Understanding of AI and agentic delivery methodologies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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