Associate, Business Analyst L1 Support & Client Solutions, Controls Management India

Job Description
The Control Management team collaborates with various control disciplines to oversee and develop control functions and protocols. The Controls Room serves as a firmwide Reporting Utility, offering standardized control-related data and facilitating efficient reporting, visualizations, and analytics. The primary goal is
Job Summary
As an Associate within the controls management team, you will be responsible for enhancing control oversight and efficiency by standardizing and automating operational risk reporting. You will provide access to aggregated firm-wide information and generate business risk insights. The Controls Room includes several functional units, such as Data Management & Operations, Analytics, Reporting, and the Project Management Office.
Job responsibilities:

• Lead daily system support operations, including complex issue resolution, user requests, enhancement requests, and user acceptance testing.
• Oversee and optimize support tools and mailbox for user tickets/issues, ensuring timely resolution.
• Prioritize, schedule, and manage tickets; escalate complex issues to L3 teams as required.
• Provide advanced technology troubleshooting support for user and system issues, including data problems.
• Coordinate Access Administration and support Recertification for supported applications.
• Lead and participate in projects, driving innovation and efficiency.
• Mentor and guide junior team members, fostering a collaborative and high-performing team environment.
• Demonstrate leadership by setting clear goals, providing direction, and motivating the team to achieve objectives.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Manage and oversee key operational areas including user ticket management, data quality reconciliation, application health checks, defect and change management, entitlement management, reporting and analytics, release validation support, incident management, project management, and heightened support during new application go-lives.

Required qualifications, capabilities, and skills:

• 8+ years of relevant experience.
• In-depth knowledge of risk management and control principles.
• Exceptional written and verbal communication skills.
• Strong customer service orientation with a focus on delivering high-quality solutions.
• Ability to effectively communicate with both Technical and Business Partners.
• Excellent organizational, documentation, and multi-tasking skills with a proven ability to manage expectations and deliver results.
• High level of professionalism, self-motivation, and a proactive approach to problem-solving.
• Leadership skills with the ability to influence and drive change.
• Proficiency in ITIL practices and frameworks.
• Experience with ServiceNow and Jira for incident management and project tracking.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.