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Associate Brand Protection Analyst
Wilmington, DE
Monday-Friday, 800am - 5:00pm
Hybrid
As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.
Some of the things you'll be doing...
- Providing a primary point of contact for clients; ‘Lead Analyst’ role
- Analyzing the content of websites and e-commerce listings to identify infringing content
- Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
- Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
- Communication with customers around specific cases, outcomes and to gain product knowledge
- Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
- Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
- Schedule regular customer calls
- Track action items from these meetings
- Handle current program requirements and questions
- Escalate issues to commercial support teams as appropriate
What technical skills, experience, and qualifications do you need?
- Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus
- Excellent oral and written communication skills
- The ability to write documents in commercial English
- Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
- Knowledge of branding/trademark issues is beneficial
- Basic understanding of HTML and JavaScript highly desirable
- Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
- Experience of giving training/presentations will also be desirable
- Strong customer focus; team working; problem-solving and analytical ability
- Working well under pressure, with attention to detail
- Excellent time- / deadline-management skills
- The ability to work independently with minimal supervision, and be adaptable to client and organizational change
- You will possess an inquiring mind, and a willingness to learn new skills.
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About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Excellent oral and written communication skills
- Ability to write documents in commercial English
- Good knowledge of IT and Internet Technology
- Experience in a technical and/or data analysis role
- Strong customer focus, teamwork, problem-solving, and analytical ability
- Ability to work under pressure with attention to detail
- Excellent time and deadline management skills
- Ability to work independently with minimal supervision and adapt to change
- Inquiring mind and willingness to learn new skills
- Knowledge of branding and trademark issues
- Basic understanding of HTML and JavaScript
- Business-level fluency in French, Italian, German, Mandarin, or Spanish
- Scientific or technical background
- Experience giving training or presentations
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — CSC highlights comprehensive medical, dental, and vision coverage, with 2025 summaries detailing multiple Aetna options alongside CVS Caremark pharmacy and VSP vision. Messaging also emphasizes wellness resources and an EAP in addition to core plans.
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Retirement Support — Third‑party employer profiles cite an “industry‑leading” 6% company 401(k) match, noted as strong relative to many private employers. Employer materials reference retirement savings even when recent public summaries focus more on health, leave, and disability details.
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Parental & Family Support — The 2025 Employee Benefits Summary lists 12 weeks fully paid maternity leave and six weeks fully paid parental and adoption leave (eligibility after 30 days). Company‑paid short‑term and long‑term disability further reinforce income protection around family needs.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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CSC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
