As an Associate Applied Performance Specialist, you are one of the main points of contact for our customers and a big part of why they succeed with the platform. You help onboard and deploy new customers, get their performance, sports science and medical staff comfortable in iP, and drive adoption that turns new users into power users. You also troubleshoot technical issues, configure systems and help teams make practical use of their data.
This is a US-based role supporting customers around the world across a range of sports. There is plenty of room to grow as the Applied Performance team expands.
What you'll do
Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days
Help club/team, collegiate and organization staff get the most out of iP, and keep them up to speed as new features ship.
Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers
Provide responsive customer support through Intercom, covering accounts assigned by the Global Manager
Handle technical account work from start to finish,including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance
Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and issues, and supporting product and migration testing and mapping
Support customers globally, regardless of region
What you'll bring
A background in sport, high performance or a related field, or a clear understanding of how elite sporting organizations operate.
Curiosity about technology and a good aptitude for SaaS platforms. You pick up new software quickly and like understanding how it works.
Clear written and verbal communication, a customer-first mindset and strong attention to detail
Comfort working across time zones with a global customer base spread around the world
A bachelor's degree or equivalent experience
Bonus Points
Hands-on experience with an athlete management system (AMS) or another sports performance, analytics or athlete data platform.
Time spent in a customer-facing, implementation, onboarding or technical support role, ideally in sports technology.
Experience working with professional teams, collegiate athletic departments, leagues or governing bodies.
Where we can take you
Skills Required
- Background in sport, high performance, or related field or clear understanding of elite sporting organisations
- Curiosity about technology and aptitude for SaaS platforms; ability to pick up new software quickly
- Clear written and verbal communication, customer-first mindset, and strong attention to detail
- Comfort working across time zones supporting a global customer base
- Bachelor's degree or equivalent experience
- Hands-on experience with an athlete management system (AMS) or other sports performance/data platform
- Experience in customer-facing implementation, onboarding, or technical support roles (ideally in sports tech)
- Experience working with professional teams, collegiate athletic departments, leagues or governing bodies
What We Do
Kitman Labs is the industry leading sports analytics company, using artificial intelligence to increase athlete performance and health. Teams around the world in the NFL, NBA, NHL, EPL, Bundesliga, AFL, NRL and more rely on Kitman Labs' powerful insights to put their best team on the field and outperform the competition. Forged in professional sport and powered by some of the brightest data scientists in the world, Kitman Labs is committed to continual innovation to solve the toughest problems in human performance and unlock the connection between performance, health, and training. More than just a technology provider, we are known for our superior customer support, research-backed thought leadership, and bringing together some of the best minds in the industry to share, challenge and advance performance practices.
